We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5395042
24 Sep 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5395042 The complaint Mr M complains that HSBC UK Bank Plc won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, Mr M’s wife fell victim to an investment... (3 pages)View decision -
Decision Reference DRN-5377578
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5377578 The complaint Ms P has complained about Revolut Ltd not refunding several payments she says she made and lost to a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms P fell victim to a ... (3 pages)View decision -
Decision Reference DRN-5838343
24 Sep 2025 Allianz Insurance Plc UpheldInsuranceDRN-5838343 The complaint Mrs H’s complaint is about a claim she made on her Allianz Insurance Plc trading as Petplan (‘Allianz’) pet insurance policy. Mrs H says Allianz treated her unfairly. What happened Mrs H purchased her pet from a breeder. Mrs H says that her breeder asked her t... (4 pages)View decision -
Decision Reference DRN-5508945
24 Sep 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5508945 The complaint Mr D received advice from a representative of St. James's Place Wealth Management Plc (‘SJP’) in 2014, which resulted in him opening a pension with SJP, to which his employer’s pension contributions would be directed. Mr D also made contributions to the pe... (7 pages)View decision -
Decision Reference DRN-5382652
24 Sep 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5382652 The complaint Mr L complains that Santander UK plc didn’t do enough to protect him from the financial harm caused by an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. Mr L says he received ... (2 pages)View decision -
Decision Reference DRN-5653807
24 Sep 2025 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5653807 The complaint Mrs G complains that Shawbrook Bank Limited was irresponsible in its lending to her. She wants all of the interest and charges on her loan refunded along with compensation for the financial distress she has been caused. Mrs G also wants an affordable repayment ... (3 pages)View decision -
Decision Reference DRN-5603421
24 Sep 2025 Acromas Insurance Company Limited Not upheldInsuranceDRN-5603421 The complaint Mr S has complained that Acromas Insurance Company Limited has recorded a claim he made under his motor insurance policy as a fault claim when the incident giving rise to the claim wasn’t his fault. What happened Mr S’s car was damaged when a tree blew down in ... (2 pages)View decision -
Decision Reference DRN-5747263
24 Sep 2025 Amplifi Capital (U.K.) Limited Not upheldConsumer CreditDRN-5747263 The complaint Miss T complains that Amplifi Capital (U.K.) Limited trading as Reevo Money (“Reevo”) irresponsibly lent to her. What happened In July 2023 Miss T applied for a loan with Reevo. It was accepted – and she was given a loan of £7,000 to be repaid over 36 months w... (3 pages)View decision -
Decision Reference DRN-5838121
24 Sep 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5838121 The complaint Mr R is unhappy with how Stellantis Financial Services UK Limited treated him during the process of voluntary terminating his hire purchase agreement. What happened Mr R took out a hire purchase agreement with Stellantis in April 2021. In December 2023 he was ... (3 pages)View decision -
Decision Reference DRN-5427745
24 Sep 2025 PROPEL HOLDINGS (UK) LIMITED Not upheldConsumer CreditDRN-5427745 The complaint Mr H complains that PROPEL HOLDINGS (UK) LIMITED trading as Quidmarket (“Quidmarket”) lent to him irresponsibly. What happened Mr H took three loans and I have done this table to show the lending history. Loan Approved Amount Terms (rounded figures) Status 1 1... (4 pages)View decision
