We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-5226155
29 May 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5226155 The complaint Ms Z has complained that Santander UK Plc wont refund money she says she lost to a scam. What happened Where the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus on setting out the key reasons fo... (3 pages)View decision -
Decision Reference DRN-5272168
29 May 2025 Chetwood Financial Limited Not upheldConsumer CreditDRN-5272168 The complaint Mr A complains that Chetwood Financial Limited trading as Better Borrow (“Better Borrow”) is holding him liable for the debt on a loan he says he neither applied for nor consented to. What happened The background to this complaint is well known to both parties... (2 pages)View decision -
Decision Reference DRN-5591385
29 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5591385 The complaint W, a limited company, complains that Revolut Ltd have unreasonably declined to refund them for their losses to a scam. They’d like the losses returned to them. What happened n December 2023 an employee of W, Mr B, received two missed calls. When he called back... (7 pages)View decision -
Decision Reference DRN-5359513
29 May 2025 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-5359513 The complaint Mrs P complains that IPS Pensions Limited (IPS) failed to follow her Independent Financial Adviser’s (IFA) instructions to buy £100K of investments for her Self-Invested Personal Pension (SIPP). This SIPP jointly holds investments with one other person. To put ... (9 pages)View decision -
Decision Reference DRN-4984004
29 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4984004 The complaint Ms B complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Ms B is being represented by a professional representative, but for ease of reading I’ll just refer to Ms B. What happened The circumstances surrounding this complaint a... (4 pages)View decision -
Decision Reference DRN-5349517
29 May 2025 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-5349517 The complaint Mr P complains that IPS Pensions Limited (IPS) failed to follow his Independent Financial Adviser’s (IFA) instructions to buy £100K of investments for his Self-Invested Personal Pension (SIPP). This SIPP jointly holds investments with one other person. To put t... (9 pages)View decision -
Decision Reference DRN-5213829
29 May 2025 Lloyds Bank PLC Not upheldConsumer CreditDRN-5213829 The complaint Mr A complains that Lloyds Bank PLC (“Lloyds”) is holding him liable for the debt on a loan he says he neither applied for nor consented to. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In bri... (2 pages)View decision -
Decision Reference DRN-5590065
29 May 2025 Secure Trust Bank Plc UpheldConsumer CreditDRN-5590065 The complaint Miss A believes Secure Trust Bank Plc trading as Moneyway acted irresponsibly when it approved her application for car finance in January 2022. Background Miss A applied for car finance from Moneyway in January 2022. The total value of the car was £15,484, she... (4 pages)View decision -
Decision Reference DRN-5213884
29 May 2025 Sainsbury's Bank Plc Not upheldConsumer CreditDRN-5213884 The complaint Mr A complains that Sainsbury’s Bank Plc (“Sainsburys”) is holding him liable for the debt on a loan he says he neither applied for nor consented to. What happened The background to this complaint is well known to both parties, so I won’t repeat everything her... (2 pages)View decision -
Decision Reference DRN-4999181
29 May 2025 JPMorgan Funds Limited Not upheldInvestmentsDRN-4999181 The complaint Mr S and Miss S complain that JPMorgan Funds Limited trading as J.P. Morgan Asset Management (“JPM”) caused delays in splitting some shares between them. What happened Mr S and Miss S held 1806.837 shares jointly in an JPM accumulation fund. They called JPM on ... (3 pages)View decision
