We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN-5827762
19 Sep 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5827762 The complaint Mr M complains Admiral Insurance (Gibraltar) Limited (Admiral) unfairly cancelled his motor insurance at the end of the term of cover. And it then incorrectly told him it had avoided his policy from inception, and didn’t settle his claim. Admiral are the under... (3 pages)View decision -
Decision Reference DRN-5827630
19 Sep 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5827630 The complaint Mr J complains (‘Barclays’), hasn’t reimbursed him following an Authorised Push Payment (‘APP’) scam he fell victim to. He says Barclays should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this compl... (10 pages)View decision -
Decision Reference DRN-5696927
19 Sep 2025 eBay Commerce UK Ltd Not upheldBanking and PaymentsDRN-5696927 The complaint A company that I will refer to as V, complains that eBay Commerce UK Ltd (Commerce) blocked and closed its account without providing a proper explanation. V is also unhappy with the service it received from Commerce and the time taken to release its account fu... (5 pages)View decision -
Decision Reference DRN-5330184
19 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5330184 The complaint Mrs W complains Barclays Bank UK PLC trading as Barclaycard (Barclaycard) is holding her liable for transactions made on her credit card that she says she didn’t make. What happened Mrs W concerned about transactions made using her credit card raised concerns ... (4 pages)View decision -
Decision Reference DRN-5517254
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5517254 The complaint X complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened X made several payments to what he thought was a legitimate investment, after meeting someone on an online website. X later realised he had been scammed, so he l... (2 pages)View decision -
Decision Reference DRN-5718619
19 Sep 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5718619 The complaint R, a partnership business, complains that Clydesdale Bank Plc trading as Virgin Money, provided poor service and had an unreasonable process for reviewing a payment. What happened R explains that one of the partners contacted Clydesdale Bank when he wanted to m... (3 pages)View decision -
Decision Reference DRN-5823127
19 Sep 2025 W.R.DAVIES(MOTORS)LIMITED Not upheldInsuranceDRN-5823127 The complaint Mr S complains that W.R.Davies (Motors) Limited (“WRD”) mis-sold him a Guaranteed Asset Protection (“GAP”) insurance policy. In particular, he says the policy didn’t offer fair value and they didn’t disclose to him they would be earning commission. Mr S’s comp... (5 pages)View decision -
Decision Reference DRN-5386521
19 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5386521 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) won’t refund payments he made as part of a scam. What happened Mr P became aware of an investment opportunity in a property development company who were offering loan notes to investors to raise funds for i... (3 pages)View decision -
Decision Reference DRN-5748532
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5748532 The complaint Mr M complains that Revolut Ltd failed to properly pursue two chargeback requests. What happened In December 2024 Mr M made an online purchase and has explained that the goods he ordered didn’t arrive, but he received another item instead. He was unable to retu... (2 pages)View decision -
Decision Reference DRN-5406412
19 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5406412 The complaint Miss S complains that Monzo Bank Ltd hasn’t refunded an unauthorised card payment on her account. What happened Miss S was selling items on an app she hadn’t used before when she was contacted by someone asking her to email them an item’s photos, as they couldn... (2 pages)View decision
