We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-5556800
4 Jun 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5556800 The complaint Mr M complains about issues that he’s had with Clydesdale Bank plc, trading as Virgin Money, relating to his current and credit card accounts. What happened Mr M has a current account and a credit card account with Virgin Money. He complained to it about a numb... (3 pages)View decision -
Decision Reference DRN-5560313
4 Jun 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5560313 The complaint Mr H complains Starling Bank Limited unfairly restricted and then closed his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr H held a Sta... (3 pages)View decision -
Decision Reference DRN-5182272
4 Jun 2025 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-5182272 The complaint B, a limited company, has complained that Tide Platform Ltd won’t refund the money it lost after falling victim to a scam. Mr C, as director, is representing B. What happened In summer 2024, Mr C was called by scammers posing as Tide. They called from a withhel... (4 pages)View decision -
Decision Reference DRN-5464392
4 Jun 2025 Union Bancaire Privée (UK) Limited Not upheldPensions and AnnuitiesDRN-5464392 The complaint Mrs F submitted a joint complaint, alongside her husband, about SG Kleinwort Hambros Bank, now Union Bancaire Privée (UK) Limited (‘UBP’). The joint complaint has been separated. This decision is only about Mrs F’s case, but it shares broadly the same backgrou... (4 pages)View decision -
Decision Reference DRN-5603911
4 Jun 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5603911 The complaint Miss O complains Starling Bank Limited (“Starling”) closed her accounts and applied an adverse fraud marker against her. Miss O say the marker has prevented her from accessing vital financial products. To put things right, Starling should remove it. What happ... (4 pages)View decision -
Decision Reference DRN-5546768
4 Jun 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5546768 The complaint Mr S complains Lloyds Bank PLC unfairly closed his accounts. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr S held accounts with Lloyds. On 3 Aug... (3 pages)View decision -
Decision Reference DRN-5603859
4 Jun 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5603859 The complaint Mr U complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr U applied for an Aqua credit card in June 2018. In his application, Mr U said he was employed ... (3 pages)View decision -
Decision Reference DRN-5375264
4 Jun 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5375264 The complaint Mr F, through a representative, says Oakbrook Finance Limited, trading as Likely Loans, irresponsibly lent to him. What happened Mr F took out a 24-month instalment loan for £1,000 from Likely Loans on 30 March 2024. The monthly repayments were £61.46 and the t... (3 pages)View decision -
Decision Reference DRN-5603746
4 Jun 2025 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5603746 The complaint Mr C is unhappy with a goodwill payment offered by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’) in relation to a hire purchase agreement. What happened Around August 2018 Mr C entered into a hire purchase agreement wit... (3 pages)View decision -
Decision Reference DRN-5370005
4 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370005 The complaint Mrs F is complaining that Revolut Ltd aren’t refunding the payments she made when she fell victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat everything here. Mrs F met someone on a dating app in J... (3 pages)View decision
