We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364421 results
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Decision Reference DRN-5353871
25 Feb 2025 Halifax Share Dealing Limited Not upheldInvestmentsDRN-5353871 The complaint Mr H complains that when he tried to invest into a specific fund within his Individual Savings Account (‘ISA’) Halifax Share Dealing Limited told him he could no longer buy units in the fund using their platform. What happened Mr H held funds within an executio... (3 pages)View decision -
Decision Reference DRN-5353068
25 Feb 2025 IG Markets Limited UpheldInvestmentsDRN-5353068 The complaint Mr F complains that IG Markets Limited won’t send him tax vouchers for an overseas investment he holds in his ISA account, and that it sent him incorrect information. What happened Mr F has Swiss holding in his ISA account, which I’ll refer to as “S”. The divi... (4 pages)View decision -
Decision Reference DRN-4944879
25 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4944879 The complaint Mr A has complained that Bank of Scotland Plc failed to protect him from falling victim to a cryptocurrency investment scam and hasn’t refunded the money he lost. What happened The background of this complaint is already known to both parties, so I won’t repea... (4 pages)View decision -
Decision Reference DRN-5347004
25 Feb 2025 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-5347004 The complaint Mr and Mrs S complain about the service they received from Chase de Vere Independent Financial Advisers limited, referred to as “CDV”. In summary, they say: They paid for services that they didn’t receive. Including no reviews, since March 2022, despite CDV... (6 pages)View decision -
Decision Reference DRN-5122294
25 Feb 2025 Exeter Friendly Society Limited Not upheldInsuranceDRN-5122294 The complaint Mr C and Ms G are unhappy with the service they received from Exeter Friendly Society Limited trading as The Exeter when they claimed on their private medical insurance policy. What happened Mr C and Ms G are unhappy with the service they received from The Exet... (2 pages)View decision -
Decision Reference DRN-5132394
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5132394 The complaint D a limited company complains Santander UK Plc unfairly closed its account without a clear explanation and it received poor service. D is represented by a director – Mr D. What happened D held a business current account with Santander which was opened in 2018... (3 pages)View decision -
Decision Reference DRN-5319032
25 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5319032 The complaint Miss T complains that Lloyds Bank PLC (‘Lloyds’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss T says that she was contacted by someone on a messaging app who claimed to be from a recruitment company. Miss T’s details we... (4 pages)View decision -
Decision Reference DRN-5318481
25 Feb 2025 British Gas Insurance Limited Not upheldInsuranceDRN-5318481 The complaint Ms A complained that British Gas Insurance Limited (“British Gas”) unfairly declined her claim to repair her patio lights under her Home Emergency policy. What happened Ms A made a claim when she had a fault with her home electrics. The electrician repaired the... (2 pages)View decision -
Decision Reference DRN-4953240
25 Feb 2025 eToro (UK) Ltd Not upheldInvestmentsDRN-4953240 The complaint Mr S complains eToro (UK) Ltd (‘eToro’) closed his trading positions unfairly and should’ve prevented him from trading when he was making losses. What happened Mr S opened a trading account with eToro in October 2021. As part of opening an account Mr S complete... (5 pages)View decision -
Decision Reference DRN-5355203
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5355203 The complaint Mr H is unhappy that Santander UK Plc won’t remove restrictions that they’ve placed on his account. What happened On 18 March 2024, Mr H instructed the transfer of a large sum of money from his Santander account to a third-party account to purchase a car. The ... (5 pages)View decision
