We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5219117
31 Dec 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-5219117 The complaint Mrs W and the estate of Mr W complain St. James's Place Wealth Management Plc (“SJP”) acted wrongfully and gave unsuitable advice in connection with investment bonds and trusts established by Mr W as well as Mr and Mrs W’s individual savings accounts (“ISA... (5 pages)View decision -
Decision Reference DRN-5190846
31 Dec 2024 GATE CAPITAL GROUP LTD UpheldPensions and AnnuitiesDRN-5190846 The complaint Mr C has complained about advice given to him by Gate Capital Group Ltd (‘Gate’) to transfer his personal pension with Aviva to a self-invested personal pension (‘SIPP’) and invest the proceeds through Organic, a Discretionary Fund Manager (‘DFM’). Mr C now bel... (9 pages)View decision -
Decision Reference DRN-5206274
31 Dec 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5206274 The complaint Mr L complains about the actions taken by J .P. Morgan Europe Limited trading as ‘Chase’ and the service it provided when he wanted to make a large transfer. What happened In October 2024, Mr L wanted to transfer a five-figure amount from his Chase account to ... (4 pages)View decision -
Decision Reference DRN-5128786
31 Dec 2024 MS Amlin Insurance SE UpheldInsuranceDRN-5128786 The complaint Mr L has complained that MS Amlin Insurance SE (‘MS Amlin’) offered to pay less than the insured amount in settlement of his claim following fire damage to his motorboat under his marine insurance policy.For the avoidance of doubt, the term ‘MS Amlin’ includes ... (6 pages)View decision -
Decision Reference DRN-5084154
31 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5084154 The complaint Mr H complains Barclays Bank UK PLC (“Barclays”) made mistakes when he opened a new ISA. What happened Mr H had an existing Help to Buy (“HTB”) ISA with Barclays open for some years into which he was regularly paying. Following the announcement in the budget on... (3 pages)View decision -
Decision Reference DRN-5235503
31 Dec 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5235503 The complaint Mr S complains that the car he acquired from N.I.I.B. Group Limited trading as Northridge Finance (“Northridge”) is of unsatisfactory quality. What happened Mr S acquired a car through a hire purchase agreement with Northridge in February 2023. The car was arou... (5 pages)View decision -
Decision Reference DRN-5107553
31 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5107553 The complaint Mr N complains that Barclays Bank UK PLC blocked his account, with the result that he could not afford to pay for necessities, had to cancel a holiday and lost out on a house purchase. What happened On 5 March 2024 Mr N received a payment of £9,800 into his acc... (2 pages)View decision -
Decision Reference DRN-5105932
31 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5105932 The complaint Mrs H complains that Monzo Bank Ltd (“Monzo”) won’t refund money she lost when she fell victim to an employment scam. Mrs H is being represented by solicitors in this complaint. What happened Mrs H fell victim to an employment scam in the summer of 2023. She ... (5 pages)View decision -
Decision Reference DRN-4580461
31 Dec 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4580461 The complaint Mr H complains that he relied upon information by to him by Scottish Widows Limited (Scottish Widows) which it knew to be incorrect, and he suffered losses as a result. What happened The history leading up to this complaint is well known to the parties and has ... (3 pages)View decision -
Decision Reference DRN-5223814
31 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5223814 The complaint Mrs C complains that Lloyds Bank Plc (Lloyds) told her it was going to close a bank account she jointly held for a partnership business and pay £9481.51 of the remaining balance to the joint account holder. Mrs C also complains about the service she received wh... (2 pages)View decision
