We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5281634
5 Sep 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5281634 The complaint Mr A complains that Starling Bank Limited won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some ... (4 pages)View decision -
Decision Reference DRN-5796729
5 Sep 2025 Covea Insurance plc Not upheldInsuranceDRN-5796729 The complaint A limited company, which I will refer to as D, complains about the settlement of its business interruption insurance claim, made as a result of the COVID-19 pandemic, by Covea Insurance plc. What happened The following is only intended as a brief summary of the... (3 pages)View decision -
Decision Reference DRN-5775586
5 Sep 2025 GP3 Financial Solutions Ltd Not upheldPensions and AnnuitiesDRN-5775586 The complaint Mr F complains that GP3 Financial Solutions Ltd (GP3): •provided him with unsuitable advice to consolidate three personal pensions into a new plan in 2021 •caused him to miss out on a positive unit price adjustment (UPA) on one of his existing pensions due to the ... (12 pages)View decision -
Decision Reference DRN-5531596
5 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5531596 The complaint Mr A complains that Monzo Bank Ltd won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key eve... (5 pages)View decision -
Decision Reference DRN-5748584
5 Sep 2025 Brightside Insurance Services Limited Not upheldInsuranceDRN-5748584 The complaint A limited company, which I will refer to as P, complains about the renewal of its commercial insurance policy, which was arranged by Brightside Insurance Services Limited trading as Brightside. What happened The circumstances of this complaint are known to both... (3 pages)View decision -
Decision Reference DRN-5178246
5 Sep 2025 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5178246 The complaint Mr A and Ms P complain about how Aviva Life & Pensions UK Limited has administered a life policy they hold with it. They’re unhappy with the outcome of a policy review which meant that they had to significantly increase their premiums in order to maintain t... (3 pages)View decision -
Decision Reference DRN-5734665
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5734665 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr R has explained that in February and March 2... (2 pages)View decision -
Decision Reference DRN-5508711
5 Sep 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5508711 Complaint Mrs A is unhappy that Santander didn't reimburse her after she reported falling victim to a scam. Background In 2022, Mrs A became aware of an investment opportunity with a company referred to in this decision as “T”. T claimed to offer investment services acr... (3 pages)View decision -
Decision Reference DRN-5690347
5 Sep 2025 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5690347 The complaint A limited company, which I will refer to as O, complains about the decision of Accelerant Insurance Europe SA/NV UK Branch to decline is commercial property insurance claim. What happened The following is intended only as a summary of the events. Additionally, ... (3 pages)View decision -
Decision Reference DRN-5281570
5 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5281570 The complaint Mr A complains that Barclays Bank UK PLC won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some k... (4 pages)View decision
