We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4962128
31 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4962128 The complaint Miss W complains that Nationwide Building Society (“Nationwide”) declined to refund two failed cash withdrawals. What happened Miss W explained that she regularly uses an automated teller machine (ATM) to withdraw cash to pay for her bills. When Miss W attempte... (3 pages)View decision -
Decision Reference DRN-5187354
31 Dec 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5187354 The complaint Ms A has complained about the handing of a claim under her motor insurance policy by Liverpool Victoria Insurance Company Limited (“LV”). What happened Ms A’s vehicle was involved in an incident whilst in a car park on 2 December 2022. A third- party alleged t... (4 pages)View decision -
Decision Reference DRN-5057345
31 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5057345 The complaint A company, which I’ll refer to as H, complains that Barclays Bank UK PLC (Barclays) unfairly closed its accounts and transferred the proceeds to the Treasury Solicitors. In bringing this complaint, H is represented by its director, who I’ll refer to as Mr J. Wh... (6 pages)View decision -
Decision Reference DRN-5131107
31 Dec 2024 Zurich Assurance Ltd Not upheldInsuranceDRN-5131107 The complaint Ms P is unhappy that Zurich Assurance Limited declined a claim for the critical illness benefit under her life and critical illness insurance policy. She’s also unhappy about the way the claim was handled, and that Zurich didn’t ascertain the details of her com... (2 pages)View decision -
Decision Reference DRN-5161658
31 Dec 2024 LGT Wealth Management UK LLP Not upheldPensions and AnnuitiesDRN-5161658 The complaint Mr J’s complaint is about the discretionary management of his pension portfolio by LGT Wealth Management UK LLP (‘LGT’), including the predecessor firms, which LGT acquired, that previously managed the portfolio. His Financial Adviser (‘FA’) had an advisory rol... (10 pages)View decision -
Decision Reference DRN-5179665
31 Dec 2024 Carfinance247 Limited Not upheldConsumer CreditDRN-5179665 The complaint Mr R complains that he was mis sold GAP insurance by Carfinance247 Limited What happened In October 2023 Mr R was supplied with a car and entered into a hire purchase agreement with Blue Motor Finance (referred to in this decision as “the finance company”). The... (3 pages)View decision -
Decision Reference DRN-5215431
31 Dec 2024 Unity Auto Finance Ltd UpheldConsumer CreditDRN-5215431 The complaint Miss T complains about the quality of a car she has been financing through an agreement with Unity Auto Finance Ltd (‘Unity’). What happened Miss T took receipt of a used car in June 2023. She financed the deal through a hire purchase agreement with Unity. In, ... (3 pages)View decision -
Decision Reference DRN-5216842
31 Dec 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5216842 The complaint Miss S complains that Blue Motor Finance Ltd supplied her with a car that wasn’t of satisfactory quality under a hire purchase agreement. What happened In January 2023, Miss S acquired a used car financed by a hire purchase agreement from Blue Motor. The cash p... (6 pages)View decision -
Decision Reference DRN-5118593
31 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5118593 The complaint Mrs M complains that National Westminster Bank Plc (“NatWest”) won’t refund the money she lost when she fell victim to an investment scam. Mrs M’s complaint has been brought by a professional representative but I’ll only refer to Mrs M in this decision. What ha... (6 pages)View decision -
Decision Reference DRN-5234579
31 Dec 2024 West Bay Insurance Plc UpheldInsuranceDRN-5234579 The complaint Mr B complains about the way West Bay Insurance Plc handled a claim he made on his motor insurance policy. What happened Mr B has an imported classic car. In May 2023, another vehicle collided with it, causing damage. He made a claim on his West Bay insurance p... (6 pages)View decision
