We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4794718
30 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4794718 The complaint Mr H complains about Nationwide Building Society (“Nationwide”) for the way it dealt with his dispute. He wants Nationwide to reimburse him for the cost of the disputed item and to review the way it handles disputed transactions. What happened Mr H purchased an... (2 pages)View decision -
Decision Reference DRN-5190046
30 Dec 2024 Admiral Insurance Company Limited UpheldInsuranceDRN-5190046 The complaint Ms M complains about the settlement that Admiral Insurance Company Limited offered her for the theft of her car following a claim made on her motor insurance policy, and about the upset this caused her. She wants a higher settlement and for the policy excess to... (3 pages)View decision -
Decision Reference DRN-4813674
30 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4813674 The complaint Mrs O is unhappy that Bank of Scotland plc trading as Halifax decided not to refund her, after she says she was the victim of a scam. What happened Mrs O found a window fitting company. In December 2021 she paid a 30% deposit of £1,582. An instalment date was ... (4 pages)View decision -
Decision Reference DRN-5138466
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5138466 Complaint Mrs B is unhappy that Revolut Ltd has not reimbursed her after she reported falling victim to a scam. Background In August 2023, Mrs B fell victim to a job scam. She had received an unsolicited message on WhatsApp offering her a remote role with flexible hours. The... (2 pages)View decision -
Decision Reference DRN-5188900
30 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5188900 The complaint Mrs R complains that Advantage Insurance Company Limited settled another driver’s claim against her motor insurance policy. She wants the claim removed from her record. What happened Mrs R said she slightly scraped the door of another car whilst parking. The o... (3 pages)View decision -
Decision Reference DRN-5220558
30 Dec 2024 Motability Operations Limited UpheldConsumer CreditDRN-5220558 The complaint Miss H complains that the car she acquired through a hire agreement with Motability Operations Limited (“MOL”) wasn’t of satisfactory quality. She wants to reject the car and be compensated for the distress caused. What happened Miss H entered a hire agreement ... (3 pages)View decision -
Decision Reference DRN-5174783
30 Dec 2024 Covea Insurance plc Not upheldInsuranceDRN-5174783 The complaint R’s complaint is about a claim it made on its Covea Insurance plc (‘Covea’) childcare and business protection insurance policy, which Covea declined. R says that Covea treated it unfairly when declining its claim and that it has suffered considerable commercial... (3 pages)View decision -
Decision Reference DRN-5085151
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5085151 Complaint Mr S is unhappy that Revolut Ltd didn't refund him when he told it he'd fallen victim to a scam. Background In April 2023, Mr S fell victim to an investment scam. He received unsolicited contact via WhatsApp from someone promoting an investment opportunit... (2 pages)View decision -
Decision Reference DRN-5092357
30 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5092357 The complaint Miss H complains that Nationwide Building Society blocked and closed her accounts with it and then delayed releasing funds to her. What happened Miss A held a current account and an ISA with Nationwide. On 1 December 2023 Nationwide asked Miss H to complete a f... (2 pages)View decision -
Decision Reference DRN-5198551
30 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5198551 The complaint Mr & Mrs B complains about how Aviva Insurance Limited (“Aviva”) handled a claim under their car insurance policy. When I mention Aviva I also mean its repairers and suppliers. What happened Mr & Mrs B had a motor insurance policy with Aviva covering th... (2 pages)View decision
