We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-5111188
30 Dec 2024 Vitality Life Limited UpheldInsuranceDRN-5111188 The complaint Miss P is unhappy with the way Vitality Life Limited reviewed her claim and delayed benefit payments under her policy. What happened Miss P has an income protection policy underwritten by Vitality. She has been receiving benefits under the policy since she made... (3 pages)View decision -
Decision Reference DRN-5150900
30 Dec 2024 U K Insurance Limited Not upheldInsuranceDRN-5150900 The complaint Mrs G complains about the way in which U K Insurance Limited (UKIL) dealt with a claim on her motor insurance. References to UKIL include other organisations and individuals acting on its behalf. What happened Mrs G had motor insurance underwritten by UKIL. Her... (3 pages)View decision -
Decision Reference DRN-5192468
30 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5192468 The complaint Mrs C has complained that Bank of Scotland Plc (trading as “Halifax”) failed to protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. Bu... (4 pages)View decision -
Decision Reference DRN-5207678
30 Dec 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-5207678 The complaint Mr P complains that Zopa Bank Limited was irresponsible in its lending to him. He wants all interest and fees charged on the lending refunded along with interest and any adverse information removed from his credit file. Mr P is represented by a third party but ... (3 pages)View decision -
Decision Reference DRN-5019967
30 Dec 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5019967 The complaint Mr J complained because Starling Bank Limited refused to refund him for transactions which he said he didn’t authorise while on holiday abroad. What happened On the morning of 28 January 2024, Mr J contacted Starling by chat. He was abroad on holiday, and said... (4 pages)View decision -
Decision Reference DRN-5153364
30 Dec 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-5153364 The complaint Mr I’s complaint is about how Standard Life (now part of Phoenix Life Limited) handled the investments in his pension plan. He says he made a conscious decision to de-risk his pension, reducing the risk factor from 5 to 3 in February 2022. However the fund he m... (7 pages)View decision -
Decision Reference DRN-4956953
30 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4956953 The complaint Mr G complains that Bank of Scotland plc trading as Halifax (“Halifax”) failed to refund historic direct debits. What happened In late 2023, Mr G raised several claims for refunds relating to numerous direct debits taken from his account between 2006 and 2014. ... (3 pages)View decision -
Decision Reference DRN-5181443
30 Dec 2024 Wakam Not upheldInsuranceDRN-5181443 The complaint Mr K complains about how Wakam dealt with a claim on his motor insurance. References to Wakam include other organisations and individuals acting on its behalf. What happened Mr K had motor insurance underwritten by Wakam. He reported his car stolen and made a c... (3 pages)View decision -
Decision Reference DRN-5233516
30 Dec 2024 Standard Life Savings Limited UpheldInvestmentsDRN-5233516 The complaint Mr A complained about Standard Life Savings Limited trading as Abrdn Wrap (Abrdn). He said Abrdn delayed his transfer request to move funds from his stocks and shares ISA to another provider. Mr A said there were periods of time that he was disinvested from th... (10 pages)View decision -
Decision Reference DRN-5164606
30 Dec 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5164606 The complaint Mr B, who is represented by a professional representative (‘PR’) complains that Mitsubishi HC Capital UK PLC (‘Mitsubishi’) rejected his claims under sections 75 and 140A Consumer Credit Act (‘CCA’) in respect of several holiday product purchases. What happened... (5 pages)View decision
