We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-4708324
14 Mar 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4708324 The complaint Mrs M held/holds an account with Bank of Scotland plc (“BoS”). Mrs M’s complaint is about BoS’s refusal to reimburse her money she says she lost due to a scam. Mrs M is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to ... (5 pages)View decision -
Decision Reference DRN-5351291
14 Mar 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5351291 The complaint Mr E as the named driver of Mrs F’s car insurance policy has complained about the poor service he received from Liverpool Victoria Insurance Company Limited trading as LV (LV). Mr E made a claim against Mrs F’s car insurance policy following an episode of vanda... (2 pages)View decision -
Decision Reference DRN-5397972
14 Mar 2025 U K Insurance Limited UpheldInsuranceDRN-5397972 The complaint A limited company, which I will refer to as J, complains about the decision of U K Insurance Limited trading as NIG to avoid its commercial insurance policy. What happened Both parties are aware of the circumstances leading to this complaint, so the following ... (7 pages)View decision -
Decision Reference DRN-5350737
14 Mar 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5350737 The complaint Mr D has complained about Aviva Insurance Limited’s decision to record a claim as a fault claim against his car insurance policy. What happened Mr D was waiting to turn right at a four way junction with traffic lights. As he turned right, he collided with a car... (2 pages)View decision -
Decision Reference DRN-4998425
14 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4998425 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a job scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr B throughout this decision. What happened The background to this complaint is kn... (9 pages)View decision -
Decision Reference DRN-5344219
14 Mar 2025 Covea Insurance plc Not upheldInsuranceDRN-5344219 The complaint Mr and Mrs K complain about the settlement provided by Covea Insurance plc (“Covea”) following a claim they made on their home insurance policy after their home was broken into. What happened Mr and Mrs K have home insurance with Covea. U... (3 pages)View decision -
Decision Reference DRN-5397505
14 Mar 2025 TF Global Markets (UK) Limited UpheldInvestmentsDRN-5397505 The complaint Mr S complains that TF Global Markets (UK) Limited (“TF Global”) unfairly priced a CFD contract in which he held a short position. He says this meant his position closed at a price unrepresentative of the underlying market, causing him to lose out on profits he... (6 pages)View decision -
Decision Reference DRN-5265337
14 Mar 2025 Helvetia Global Solutions Ltd UpheldInsuranceDRN-5265337 The complaint Mr D’s complaint is about the handling of a claim under his home emergency insurance policy with HELVETIA GLOBAL SOLUTIONS LTD. What happened Mr D’s policy with Helvetia covers a property he rents out. In late January 2024, he reported a leak through the kitche... (6 pages)View decision -
Decision Reference DRN-5347496
14 Mar 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5347496 The complaint Mr A and Ms F are unhappy that Legal and General Assurance Society Limited (‘L&G’) didn’t pay the full benefit on a group critical illness policy (‘the policy’) they’re both beneficiaries of after Mr A was diagnosed with a critical illness. What happened M... (2 pages)View decision -
Decision Reference DRN-5396996
14 Mar 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5396996 The complaint Mr E complains that an offer for compensation should have been paid directly to him by Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat). He also complains that a loan was irresponsibly lent to him and MoneyBoat failed to set up a payment ... (3 pages)View decision
