We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5218303
19 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5218303 The complaint Mrs W complains Nationwide Building Society (“Nationwide”) closed her accounts because of the country she lives in being prescribed by it as high-risk. Mrs W is also unhappy with Nationwide’s actions in retrieving her closing balance. Mrs W is represented by h... (4 pages)View decision -
Decision Reference DRN-4898846
19 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4898846 The complaint Mr H complains about the difficulties involved when trying to open a Flex Regular Saver savings account and the information given by Nationwide Building Society What happened Mr H says around 15 September 2023 he tried to open a savings account with Nationwide.... (3 pages)View decision -
Decision Reference DRN-5113777
19 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5113777 The complaint Mrs O complains that HSBC UK Bank Plc trading as First Direct (‘First Direct’) won’t refund the money she says was lost as the result of a scam. What happened In August 2019, Mrs O heard a radio advertisement for an investment with a company I’ll refer to as B... (5 pages)View decision -
Decision Reference DRN-5116154
19 Dec 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5116154 The complaint Mr R has complained that Advantage Insurance Company Limited failed to offer a car insurance policy for a car he had previously insured with it. Mr R believes Advantage has discriminated against him and his wife for their race, her sex and their age. What happe... (2 pages)View decision -
Decision Reference DRN-5216344
19 Dec 2024 Close Brothers Limited UpheldConsumer CreditDRN-5216344 The complaint Mr R complains that a used car he acquired through a hire purchase agreement financed by Close Brothers Limited trading as Close Brothers Motor Finance (‘Close Brothers’) is of unsatisfactory quality. What happened In September 2023, Mr R took out a hire purch... (5 pages)View decision -
Decision Reference DRN-5222440
19 Dec 2024 Right Choice Insurance Brokers Ltd Not upheldInsuranceDRN-5222440 The complaint Mr L complains about the fees and charges applied by Right Choice Insurance Brokers Ltd trading as Ladybird (Ladybird) following the cancellation of his car insurance policy. What happened Mr L took out a car insurance policy with an insurer (“the insurer”) via... (3 pages)View decision -
Decision Reference DRN-5126460
19 Dec 2024 ReAssure Life Limited Not upheldPensions and AnnuitiesDRN-5126460 The complaint The estate of Mrs W complains that ReAssure Life Limited stopped making annuity payments to her in 2017 without any explanation or notification. They went on to say that when ReAssure re-started payments, an avoidable large tax liability was incurred as a conse... (5 pages)View decision -
Decision Reference DRN-5198228
19 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5198228 The complaint Mrs D complains that Monzo Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. What happened Mrs D had an account with Monzo. Between February and March 2024 several payments, totalling just under £10,500 were made into Mrs D... (4 pages)View decision -
Decision Reference DRN-5208936
19 Dec 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5208936 The complaint Mr L complains Clydesdale Bank Plc, trading as Virgin Money, closed his account without telling him why. Mr L doesn’t think he has breached any terms and conditions, so wants to know why his account was closed. To keep things simple, I will refer to “Virgin Mon... (2 pages)View decision -
Decision Reference DRN-5131305
19 Dec 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-5131305The complaint Mr X complains that he tried to cancel his new fixed interest rate mortgage deal with HSBC UK Bank Plc, the day before it took effect, but HSBC’s offices were c\<br />View decision
losed. He contacted HSBC the next day, but it said then that he was too late. What happened Mr X ... (4 pages)
