We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-5142422
19 Dec 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5142422 The complaint Mr M complains that American Express Services Europe Limited (AESEL) did not assist him with providing him a certificate of insurance. What happened Mr M has an Amex credit card which he says he pays £575 a year which includes benefits such as car rental insura... (3 pages)View decision -
Decision Reference DRN-5211947
19 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5211947 The complaint X complains Barclays Bank UK PLC closed her accounts without taking adequate steps to notify her given it knew she resided abroad. She also complains Barclays didn’t take reasonable measures to help her retrieve her funds causing undue delay. X says Barclays’ a... (8 pages)View decision -
Decision Reference DRN-5070363
19 Dec 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5070363 The complaint Mr M has complained about a transfer of his group personal pension plan (GPPP) with Scottish Widows Limited to a Qualifying Recognised Overseas Pension Scheme (QROPS) in October 2017. Mr M’s QROPS was subsequently used to invest via an investment platform manag... (10 pages)View decision -
Decision Reference DRN-5219243
19 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5219243 The complaint Mrs M complains Barclays Bank UK PLC (“Barclays”) closed her accounts without notice nor explanation. Mrs M adds that Barclays caused significant avoidable delay in transferring her funds to her overseas account and handled her complaint poorly. To put things r... (10 pages)View decision -
Decision Reference DRN-5180363
19 Dec 2024 White Horse Insurance UK Limited Not upheldInsuranceDRN-5180363 The complaint Miss B and Ms P complain about the decline of their wedding insurance cancellation claim by White Horse Insurance UK Limited (‘White Horse’). What happened The background to this complaint is well known to Miss B, Ms P and White Horse. In my decision, I’ll focu... (2 pages)View decision -
Decision Reference DRN-5221823
19 Dec 2024 MWA FINANCIAL ADVICE LTD UpheldPensions and AnnuitiesDRN-5221823 The complaint MWA FINANCIAL ADVICE LTD (‘MWA’) previously advised, and serviced, the following accounts for Mrs H and her husband – Their individual Abrdn (formerly Standard Life (‘SL’)) Self-Invested Personal Pensions (‘SIPPs’). Their jointly held General Investment Ac... (16 pages)View decision -
Decision Reference DRN-3432147
19 Dec 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3432147 The complaint Mrs G has complained, with the help of a professional third party, about the transfer of her personal pension, previously held with Aviva Life & Pensions UK Limited (‘Aviva’) to an occupational pension scheme (‘OPS’) in August 2013. The investments made thr... (14 pages)View decision -
Decision Reference DRN-5216304
19 Dec 2024 MWA FINANCIAL ADVICE LTD UpheldPensions and AnnuitiesDRN-5216304 The complaint MWA FINANCIAL ADVICE LTD (‘MWA’) previously advised, and serviced, the following accounts for Mr H and his wife – Their individual Abrdn (formerly Standard Life (‘SL’)) Self-Invested Personal Pensions (‘SIPPs’). Their jointly held General Investment Accoun... (17 pages)View decision -
Decision Reference DRN-4796224
19 Dec 2024 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-4796224 The complaint Ms R complained James Hay Administration Company Ltd trading as James Hay Partnership (James Hay) caused a delay in the transfer of her pension funds which has resulted in a financial loss. She would like to be compensated for this loss. What happened I have ... (5 pages)View decision -
Decision Reference DRN-5156327
19 Dec 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5156327 The complaint Mrs A has complained about the quality of the repairs that were done to her car after she made a claim on her motor insurance policy with Admiral Insurance (Gibraltar) Limited (‘Admiral’). Admiral is the underwriter of this policy i.e., the insurer. During the... (4 pages)View decision
