We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5576211
2 Sep 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5576211 The complaint Ms A complains Bank of Scotland plc trading as Halifax won’t refund transactions made from an account in her name which she says she didn’t make or authorise. What happened In June 2022, a current account was opened in Ms A’s name with Halifax. Ms A says this ... (3 pages)View decision -
Decision Reference DRN-5700071
2 Sep 2025 Skipton Building Society Not upheldMortgagesDRN-5700071 The complaint The estate of the late Mrs E complains that Skipton Building Society wrote to Mrs E’s executor, telling him he could take out a new fixed interest rate product on the late Mrs E’s buy to let mortgage. But when the executor tried to do this, Skipton said it wasn... (4 pages)View decision -
Decision Reference DRN-5790239
2 Sep 2025 Gallium Fund Solutions Limited UpheldInvestmentsDRN-5790239 The complaint Miss K complains about the arrangement of an investment in a property development, “C”. Miss K’s complaint has been brought on her behalf by a professional representative. The key points it has made, in summary, are: • An appointed representative (AR) of Galliu... (18 pages)View decision -
Decision Reference DRN-5751815
2 Sep 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5751815 The complaint Mr H complains about the service he received from Nationwide Building Society (‘Nationwide’) when he attempted to switch his current account to Nationwide. What happened In March 2025 Nationwide were offering a £175 switch incentive for customers who transferr... (2 pages)View decision -
Decision Reference DRN-5633680
2 Sep 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5633680 The complaint Miss Y complains that Capital One (Europe) plc irresponsibly lent to her. Miss Y is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss Y ... (3 pages)View decision -
Decision Reference DRN-5695289
2 Sep 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5695289 The complaint Mr T complains that Blue Motor Finance Ltd (BMF) treated him unfairly when he made it aware of his financial difficulties and medical circumstances. He’s unhappy he’s been asked to make payments towards a hire purchase agreement when it’s clear he cannot afford... (5 pages)View decision -
Decision Reference DRN-5350685
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350685 The complaint Mr R, acting in his capacity as director of Company S, is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel impersonation sca... (3 pages)View decision -
Decision Reference DRN-5791237
2 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5791237 The complaint Your text here What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr V said the following payments were made as a result of scams he fell victim to. Payment Date Transaction type Amount... (4 pages)View decision -
Decision Reference DRN-5600820
2 Sep 2025 INTACT INSURANCE UK LIMITED Not upheldInsuranceDRN-5600820 The complaint Mrs M complains that Royal & Sun Alliance Insurance Limited trading as More Th<n (RSA) has unfairly handled a claim made on her commercial buildings policy. Mrs M says RSA is unfairly declining to provide cover to damage caused to her rental property by ... (3 pages)View decision -
Decision Reference DRN-5683921
2 Sep 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5683921 The complaint Mr B complains that TSB Bank plc stopped a payment he was making for the purchase of a vehicle. What happened Mr B was buying a new car. He contacted TSB several times to discuss making the required transfer of funds from his savings account to his current acc... (3 pages)View decision
