We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-4587370
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4587370 The complaint Miss B complains that Revolut Ltd failed to protect her from a scam. What happened In December 2023, Miss B received an email telling her she’d missed a parcel delivery and she needed to pay a fee to re-arrange the delivery. Miss B used her debit card to make ... (4 pages)View decision -
Decision Reference DRN-5281545
6 Feb 2025 Transave Credit Union Limited UpheldConsumer CreditDRN-5281545 The complaint Mr H has complained that Transave Credit Union Limited trading as Transave UK acted irresponsibly when it provided him with a series of loans between 2019 and 2023. Background Mr H is a member of Transave UK and applied for several loans with it between Decembe... (4 pages)View decision -
Decision Reference DRN-5244163
6 Feb 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5244163 The complaint Mr and Mrs P have complained about their let property insurer AXA Insurance UK Plc. They made a claim for their property which had been damaged when someone converted it to grow cannabis. However, AXA avoided their policy and, by association, declined their cla... (3 pages)View decision -
Decision Reference DRN-5221746
6 Feb 2025 True Potential Wealth Management LLP UpheldInsuranceDRN-5221746 The complaint A company, which I’ll refer to as M, complains that True Potential Wealth Management LLP mis-sold life insurance. Mr P, who is a director of M, brings the complaint on M’s behalf, with Mrs P, who is listed as company secretary. What happened The history of thi... (4 pages)View decision -
Decision Reference DRN-5221667
6 Feb 2025 True Potential Wealth Management LLP UpheldInsuranceDRN-5221667 The complaint Mr and Mrs P complain that True Potential Wealth Management LLP mis-sold them a life and serious illness insurance policy. What happened The history of this complaint is well known to both parties, so I won’t repeat all the details here. In summary, Mr and Mrs... (4 pages)View decision -
Decision Reference DRN-4810094
6 Feb 2025 Black Horse Limited Not upheldConsumer CreditDRN-4810094 The complaint Miss O complains about the satisfactory quality of a car supplied to her by Black Horse Limited trading as Land Rover Financial Services (“LRFS”). Miss O also believes there was a misrepresentation in relation to a second key that she thinks should have been su... (6 pages)View decision -
Decision Reference DRN-4737364
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4737364 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on everything sent by bot... (5 pages)View decision -
Decision Reference DRN-5277505
6 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5277505 The complaint A company, which I will refer to as ‘S’ complains U K Insurance Limited (“UKI”) have unfairly avoided their buildings insurance policy. Mr W has brought the complaint on behalf of S, so I will refer to him below. All references to UKI also include its appointed... (3 pages)View decision -
Decision Reference DRN-5284892
6 Feb 2025 Aviva Insurance Limited UpheldInsuranceDRN-5284892 The complaint Mr S is unhappy that Aviva Insurance Limited (Aviva) declined his private medical insurance claim. He’s also unhappy with the service and communication provided by Aviva. Mr S is being represented by his wife, Ms K, on this complaint. What happened In June 2023... (3 pages)View decision -
Decision Reference DRN-5200332
6 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5200332 The complaint Mr A has complained about HSBC UK Bank Plc not refunding several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr A fell victim to an ... (4 pages)View decision
