We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-5139503
6 Feb 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5139503 The complaint Mr P complains that Royal & Sun Alliance Insurance Limited (RSA) didn’t make a recovery from a third-party for damages after he made a claim on his contents insurance policy. What happened Mr P held contents insurance underwritten by RSA. In 2020 Mr P made... (3 pages)View decision -
Decision Reference DRN-5018297
6 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5018297 The complaint Mrs A is unhappy that Ageas Insurance Limited have declined to cover a claim she made on a personal accident policy. What happened Mrs A has a personal accident policy. She claimed on her policy following an injury. Ageas declined the claim on the basis that th... (3 pages)View decision -
Decision Reference DRN-5124263
6 Feb 2025 RCI Financial Services Limited Not upheldConsumer CreditDRN-5124263 The complaint Mr H complains about the quality of the car RCI Financial Services trading as Nissan Financial Services supplied him. Mr H says the car isn’t functioning as it should and wants to return the car and end his agreement with RCI. What happened Mr H entered into a... (4 pages)View decision -
Decision Reference DRN-5251569
6 Feb 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5251569 The complaint Mr R complains that Tesco Personal Finance Limited trading as Tesco Bank allowed him to exceed his credit limit with a money transfer. What happened Mr R processed two money transfers on consecutive days on the Tesco application (app). But as the app takes two ... (2 pages)View decision -
Decision Reference DRN-5312043
6 Feb 2025 Quilter Mortgage Planning Limited UpheldMortgagesDRN-5312043 The complaint Mr B and Miss W complain about the advice received from Harris Begley Lifetime Partners Limited, a mortgage broker and appointed representative of Quilter Mortgage Planning Limited. They say they weren’t given correct information about a government Help To Buy ... (4 pages)View decision -
Decision Reference DRN-5252638
6 Feb 2025 Astrenska Insurance Limited UpheldInsuranceDRN-5252638 The complaint Mr P complains that Astrenska Insurance Limited trading as Collinson Insurance (“Astrenska”) wouldn’t pay a claim under his excess insurance policy. What happened Mr P had an excess insurance policy with Astrenska. He was sold the policy by a broker, and it was... (3 pages)View decision -
Decision Reference DRN-5271632
6 Feb 2025 Domestic & General Insurance Plc Not upheldInsuranceDRN-5271632 The complaint Miss S complains about how Domestic & General Insurance Plc (D&G) sent personal details to a third party because they had an incorrect email address. D&G use agents to administer the policy and to assess claims. References to D&G include these ... (3 pages)View decision -
Decision Reference DRN-5311995
6 Feb 2025 U K Insurance Limited UpheldInsuranceDRN-5311995 The complaint Mr and Mrs C complain about how U K Insurance Limited (UKI) proposed to settle a subsidence claim they made on their home insurance policy. Reference to UKI includes its agents. What happened Mr and Mrs C hold a home insurance policy with UKI. In late 2018 the... (4 pages)View decision -
Decision Reference DRN-5212764
6 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5212764 The complaint Mr W complains that Vanquis Bank Limited irresponsibly lent to him. Mr W is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr W himself. W... (4 pages)View decision -
Decision Reference DRN-5203361
6 Feb 2025 TSB Bank plc Not upheldMortgagesDRN-5203361 The complaint Mr and Mrs S complain about the way that TSB Bank plc has managed their mortgage account. What happened Mr and Mrs S have a mortgage with TSB composed of two sub-accounts, The first one, which is sub-account 01 was for the original loan of £81,663.78 set up in ... (3 pages)View decision
