We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362716 results
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Decision Reference DRN-4794310
10 Jan 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4794310 The complaint Mr B complains about J.P. Morgan Europe Limited trading as ‘Chase’. He says that Chase didn’t do enough to protect him when he fell victim to a cryptocurrency scam and would like it to refund him the money he has lost as a result. What happened Mr B had recei... (4 pages)View decision -
Decision Reference DRN-4568346
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4568346 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund him the money he has lost. What happened Mr N was contacted by an individual (now known ... (4 pages)View decision -
Decision Reference DRN-5009395
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5009395 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a cryptocurrency scam and would like it to refund him the money he has lost as a result. What happened Mr W was scrolling through social media ... (3 pages)View decision -
Decision Reference DRN-4811446
10 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4811446 The complaint Miss O complains that Santander UK Plc (Santander) won’t refund any money she lost in an investment scam. What happened What Miss O says: In December 2022, Miss O was introduced to a crypto currency investment opportunity by her mother, who initially wanted hel... (8 pages)View decision -
Decision Reference DRN-5249075
10 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5249075 The complaint Mr T complains that Advantage Insurance Company Limited treated him unfairly when they increased his motor insurance premium at renewal. What happened Mr T had a motor insurance policy with Advantage and received his renewal invite in March 2024. This explained... (3 pages)View decision -
Decision Reference DRN-4993996
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4993996 The complaint Mrs U complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs U is being represented by a third party. To keep things simple, I will refer to Mrs U throughout my decision. What happened The background of t... (7 pages)View decision -
Decision Reference DRN-5221889
10 Jan 2025 Online Travel Insurance Services Ltd Not upheldInsuranceDRN-5221889 The complaint Mr A complains that Online Travel Insurance Services Ltd (“OTIS”) mis-sold him a breakdown cover policy. What happened In mid-2023, Mr A took out European breakdown cover through OTIS, who is a broker. Mr A later complained that the policy OTIS had set up was ... (3 pages)View decision -
Decision Reference DRN-5155772
10 Jan 2025 Chetwood Financial Limited UpheldBanking and PaymentsDRN-5155772 The complaint Mr T complains that Chetwood Financial Limited (trading as Wave) has incorrectly recorded a default on his account. What happened Mr T says Wave initially removed an incorrect default from his account, but subsequently applied a new one containing incorrect in... (2 pages)View decision -
Decision Reference DRN-5254302
10 Jan 2025 Yoga Insurance Services Limited UpheldInsuranceDRN-5254302 The complaint Mrs M complained about the referral by Yoga Insurance Services Limited to an accident management company (AMC) when she raised a claim. Throughout the claim and complaint process, Yoga has had a representative acting on their behalf. In this decision, any refer... (3 pages)View decision -
Decision Reference DRN-4785731
10 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4785731 The complaint Mrs A has complained that Lloyds Bank PLC (“Lloyds”) failed to protect her from falling victim to an employment scam, and hasn’t refunded the money she lost. What happened The background of this complaint is already known to both parties, so I won’t repeat all... (5 pages)View decision
