We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
-
Decision Reference DRN-5423362
25 Aug 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5423362 The complaint Mrs W complains that J.P. Morgan Europe Limited trading as Chase (“Chase”) hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs W... (2 pages)View decision -
Decision Reference DRN-5641185
25 Aug 2025 Black Horse Limited UpheldConsumer CreditDRN-5641185 The complaint Mr S complains about the quality of a car he has been financing through an agreement with Black Horse Limited (Black Horse), trading as Land Rover Financial Services. What happened The detailed background to this complaint is well known to both parties. So, I’l... (2 pages)View decision -
Decision Reference DRN-5568139
25 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5568139 The complaint Mr M complains that Lloyds Bank PLC won’t refund the money he lost when he fell victim to an investment scam. Mr M is represented in this complaint, but I’ll refer to him as it is his complaint. What happened The detailed background to this complaint is well k... (8 pages)View decision -
Decision Reference DRN-5616213
25 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5616213 The complaint Mr S complains that Barclays Bank UK PLC won’t refund the money he lost when he fell victim to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events h... (5 pages)View decision -
Decision Reference DRN-5718129
24 Aug 2025 Aviva Insurance Limited UpheldInsuranceDRN-5718129 The complaint Mr S complains that Aviva Insurance Limited (“Aviva”) hasn’t fairly settled the two escape of water claims he made under his Property Owners Policy. What happened Mr S holds a Property Owners Policy with Aviva, for a property he rents out. Having made two claim... (3 pages)View decision -
Decision Reference DRN-5521268
24 Aug 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5521268 The complaint Mr C complains that Oodle Financial Services Limited, trading as Oodle Car Finance, has terminated the hire purchase agreement under which a car was supplied to him and has repossessed the car. What happened A used car was supplied to Mr C under a hire purchase... (3 pages)View decision -
Decision Reference DRN-5745410
24 Aug 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5745410 The complaint Mr M complains about charges he has been asked to pay by Mercedes-Benz Financial Services UK Limited (‘MBFS’) since he returned a car he was financing through an agreement with them. What happened The detailed background to this complaint is well known to both... (2 pages)View decision -
Decision Reference DRN-5656090
24 Aug 2025 Arval UK Limited Not upheldConsumer CreditDRN-5656090 The complaint Mr B complains that Arval UK Limited (Arval), trading as Hyundai Contract Hire, were unreasonable to pay parking charges on his behalf. What happened In November 2022 Mr B took receipt of a car. He financed the deal through a hire agreement with Arval. In Septe... (2 pages)View decision -
Decision Reference DRN-5660012
24 Aug 2025 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5660012 The complaint Mr T complains about charges he has been asked to pay by Volkswagen Financial Services (UK) Limited trading as Skoda Financial Services (‘VWFS’) since he returned a car he was financing through an agreement with them. What happened The detailed background to t... (2 pages)View decision -
Decision Reference DRN-5352540
23 Aug 2025 Eastwood Financial Solutions Ltd UpheldInvestmentsDRN-5352540 The complaint Mrs M complains Eastwood Financial Solutions Ltd (“EFS”) was responsible for a security breach by virtue of which fraudsters accessed personal data and attempted to withdraw funds from an ISA she held on a third-party platform. Mrs M says neither EFS nor the IS... (5 pages)View decision
