We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362712 results
-
Decision Reference DRN-5218828
10 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5218828 The complaint Mr E is unhappy that Lloyds Bank PLC added an incorrect telephone number to his online banking profile. What happened In September 2024, Mr E opened a new bank account with Lloyds. In his application, Mr E included his mobile telephone number. But once the new ... (2 pages)View decision -
Decision Reference DRN-5159802
10 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5159802 The complaint Ms K and Mr M have complained that The Royal London Mutual Insurance Society Limited (“RL”) declined the claim Mr M made on their joint life and critical illness policy and have said they won’t continue the policy on the same terms. What happened In late Novemb... (4 pages)View decision -
Decision Reference DRN-4902746
10 Jan 2025 Landmark Mortgages Limited Not upheldMortgagesDRN-4902746 The complaint Ms J complains that Landmark Mortgages Limited is pursuing her for a shortfall on a joint mortgage she held with her former husband, and is reporting the conduct of the mortgage to her credit file. What happened Ms J and her former husband, who I’ll call Mr J, ... (3 pages)View decision -
Decision Reference DRN-5157318
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5157318 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened In August 2017 Mr H applied for a credit card with Barclaycard. In his applicati... (3 pages)View decision -
Decision Reference DRN-4597676
10 Jan 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-4597676 The complaint Mr S has complained that Tesco Personal Finance Limited (trading as “Tesco Bank”) hasn’t refunded the money he lost as part of a fraudulent transaction. What happened The background of this complaint is already known to both parties, so I won’t repeat all of i... (3 pages)View decision -
Decision Reference DRN-5201580
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5201580 The complaint X complains about the actions of Revolut Ltd when he lost money to a scam. X is being represented by a claims management company but for ease of reading I’ll only refer to X. What happened In May 2023 X was approached via a messaging service about an employme... (4 pages)View decision -
Decision Reference DRN-4948756
10 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4948756 The complaint Miss R complains Barclays Bank UK PLC (“Barclays”) blocked and closed her account with immediate effect. Miss R says Barclays’ actions have impacted her credit rating, and she’s suffered distress and inconvenience. What happened The details of this complaint ar... (3 pages)View decision -
Decision Reference DRN-5157270
10 Jan 2025 MetLife Europe d.a.c. Not upheldInsuranceDRN-5157270 The complaint Mr W is unhappy that MetLife Europe d.a.c. declined a claim made on a group income protection insurance policy. What happened The details of this complaint are well known to Mr W and MetLife, so I won’t repeat them again here. I’ll focus on giving the reasons ... (3 pages)View decision -
Decision Reference DRN-5246544
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5246544 The complaint R, a partnership, comprising of Mr C and Ms T, complains that Barclays Bank UK PLC (Barclays) haven’t done what they’ve asked them to do when trying to remove one of the partners from their partnership business bank account. Mr C and Ms T are also unhappy that ... (3 pages)View decision -
Decision Reference DRN-5057031
10 Jan 2025 Advantage Insurance Company Limited UpheldInsuranceDRN-5057031 The complaint Mr F complains about delays, poor repairs and the poor service provided by Advantage Insurance Company Limited after he made a claim on his motor insurance policy. Mr F is represented by his father (Mr F2). What happened Mr F’s car was stolen and later recover... (4 pages)View decision
