We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362712 results
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Decision Reference DRN-5154357
10 Jan 2025 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-5154357 The complaint Mr F complains about the advice given by JLT Wealth Management Limited (‘JLT’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (10 pages)View decision -
Decision Reference DRN-5099406
10 Jan 2025 Nationwide Building Society Not upheldMortgagesDRN-5099406 The complaint Mr C complains that Nationwide Building Society declined his mortgage application. He says he’s lost out financially as a result and believes it may have incorrectly declined the application. Mr C is seeking compensation. What happened Mr C wished to buy a prop... (3 pages)View decision -
Decision Reference DRN-4837055
10 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4837055 The complaint Miss S complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In May 2023 Miss S entered into a 25-m... (4 pages)View decision -
Decision Reference DRN-4997045
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997045 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam and believes it should refund him the money he lost as a result. The complaint has been brought on Mr B’s behalf by a professional representative, for ease I’l... (6 pages)View decision -
Decision Reference DRN-5073932
10 Jan 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5073932 The complaint Miss W complains that Secure Trust Bank Plc trading as Moneyway has supplied her with a faulty car. Miss W wants to either reject the car or have it repaired. What happened Miss W entered into a hire purchase agreement with Moneyway to acquire a car. The agree... (3 pages)View decision -
Decision Reference DRN-5204608
10 Jan 2025 esure Insurance Limited UpheldInsuranceDRN-5204608 The complaint Mr C complains esure Insurance Limited (esure) gave him incorrect information about his entitlement to a hire car when he made a claim on his motor insurance policy. What happened On 14 June 2024 Mr C contacted esure to report a fault incident in his car, in w... (2 pages)View decision -
Decision Reference DRN-5227580
10 Jan 2025 Plata Finance Limited Not upheldConsumer CreditDRN-5227580 The complaint Mr J says Plata Finance Limited (‘Plata’) irresponsibly lent to him. What happened Mr J took out a £10,000 loan repayable over 24 months from Plata in July 2024. The stated purpose of the loan was for home improvements. The monthly repayments were £520.17 and ... (3 pages)View decision -
Decision Reference DRN-5253759
10 Jan 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5253759 The complaint Miss B, Mrs B and Mr B complain about the way that Inter Partner Assistance SA (IPA) handled a medical assistance and repatriation claim Mrs B made on their travel insurance policy. As this complaint concerns how Mrs B and Miss B dealt with IPA though, I’ve ref... (4 pages)View decision -
Decision Reference DRN-5251116
10 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5251116 The complaint Miss D complains that Santander UK Plc (Santander) hasn’t done enough to assist her in recovering money she paid for a training course with her debit card. What happened In June 2023, Miss D purchased a training course over the telephone and paid a £3,000 depos... (4 pages)View decision -
Decision Reference DRN-5234869
10 Jan 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5234869 Complaint Miss M complains that Close Brothers Ltd (“Close Brothers”) unfairly entered into a hire- purchase agreement with her. She’s said that the payments were higher than she said she could afford and didn’t sign an agreement. Background In October 2021, Close Brothers ... (4 pages)View decision
