We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-5246981
20 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5246981 THE COMPLAINT Mr B holds/held an account with Revolut Ltd (“Revolut”). Mr B’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer t... (8 pages)View decision -
Decision Reference DRN-5226355
19 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5226355 THE COMPLAINT Mr J holds/held an account with Revolut Ltd. Mr J’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr J is represented by Refundee in this matter. However, where appropriate, I will refer to Mr J solely in this deci... (10 pages)View decision -
Decision Reference DRN-5416053
18 Apr 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5416053 The complaint Miss L has complained that Royal & Sun Alliance Insurance Limited (RSA) pursued her for an outstanding premium under her home insurance policy. Miss L says the outstanding debt has led to a negative impact on her credit score. Miss L shares the policy joint... (3 pages)View decision -
Decision Reference DRN-5458875
18 Apr 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5458875 The complaint Mr J complains that Lloyds Bank PLC defaulted his credit card and closed his account. What happened Mr J opened a credit card account with Lloyds in October 2017. In 2024 the account fell into arrears. A Default Notice was issued on 30 January 2024. Mr J made a... (3 pages)View decision -
Decision Reference DRN-5014895
17 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5014895 The complaint Mr B complains about Barclays Bank UK PLC. He says that he fell victim to a scam and would like Barclays to refund him the money he has lost as a result. What happened Mr B invested into a company called KPG, which formed part of another company – HSG. He ma... (4 pages)View decision -
Decision Reference DRN-5489165
17 Apr 2025 Close Brothers Limited UpheldConsumer CreditDRN-5489165 The complaint Mr M has complained that a car he acquired using a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance (“Close Brothers”) was misrepresented to him, in that he has since discovered a mileage discrepancy, and the paint... (5 pages)View decision -
Decision Reference DRN-4914988
17 Apr 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4914988 The complaint Mr T complains on behalf of I, a Limited company of which he is a director. To keep things simple, I will refer to Mr T throughout the decision. What happened Mr T was introduced to a fraudulent investment scheme (STTB) being run by his neighbour, who I will re... (5 pages)View decision -
Decision Reference DRN-4899999
17 Apr 2025 Santander UK Plc UpheldBanking and PaymentsDRN-4899999 The complaint Ms G complains about Santander UK Plc. She says that Santander won’t refund her the money she lost to an investment which turned out to be a scam. What happened Ms G was introduced to a company I will refer to as ‘STTB’ which was managing investments in Forex... (5 pages)View decision -
Decision Reference DRN-5305695
17 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5305695 The complaint Mr R complains Barclays Bank UK PLC (“Barclays”) closed his account without explanation and that it failed to send him notification appropriately. Mr R adds this meant he couldn’t make sufficient plans to clear his debt with Barclays in time, leading to his cre... (3 pages)View decision -
Decision Reference DRN-5011826
17 Apr 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5011826 The complaint Mr and Mrs M complain that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) won’t refund the money they say they lost to an Authorised Push Payment (APP) scam. What happened In 2019, Mr and Mrs M were recommended an investment with “H”, a property dev... (3 pages)View decision
