We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364766 results
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Decision Reference DRN-5122209
7 Feb 2025 Credit Resource Solutions Limited UpheldConsumer CreditDRN-5122209 The complaint Miss W complains that Credit Resource Solutions Limited (CRS) closed her account three times without giving a reason. What happened In January 2022 CRS was appointed as debt collector for a debt that Miss W owed her lender. Miss W had a debt management plan (D... (2 pages)View decision -
Decision Reference DRN-5298288
7 Feb 2025 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-5298288 The complaint Mr C has complained about the way Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) administered a fixed sum loan agreement he’d taken out to buy a solar panel system. What happened The circumstances of the complaint are well kn... (5 pages)View decision -
Decision Reference DRN-4719853
7 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4719853 The complaint Miss N complains that Wise Payments Limited (‘Wise’) won’t refund the money she lost to a scam. She’s being represented. To keep things simple, I’ll refer to Miss N throughout this decision. What happened The background to this complaint is known to both parti... (3 pages)View decision -
Decision Reference DRN-5272525
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5272525 The complaint Mr H complains that Revolut Ltd didn’t stop payments going out of his account when he said he had problem gambling, that he’s lost thousands because of Revolut’s negligence and that Revolut won’t help him with chargebacks. What happened Mr H has an account with... (3 pages)View decision -
Decision Reference DRN-4777136
7 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4777136 The complaint Mr V complains about a decision taken by Barclays Bank UK PLC trading as Barclaycard (‘Barclaycard’) to refuse a refund request he made. Mr V is being represented by his wife. To protect the anonymity of all the parties involved, I will refer to Mr V’s wife as... (3 pages)View decision -
Decision Reference DRN-5301982
7 Feb 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5301982 The complaint Ms B has complained that National Westminster Bank Plc (“NatWest”) gave her loans she couldn’t afford to repay because it didn’t carry out sufficient affordability checks before lending. What happened NatWest seems to have granted a total of five loans to Ms B... (6 pages)View decision -
Decision Reference DRN-5197949
7 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5197949 The complaint Mr W complains that Bank of Scotland plc trading as Halifax did not refund the £30,000 he says he lost to a scam. What happened Mr W says that he was introduced to an investment opportunity with a company I’ll refer to as ‘G’ by a financial advisor. He has said... (3 pages)View decision -
Decision Reference DRN-5036802
7 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5036802 The complaint Mr W complains that Bank of Scotland plc trading as Halifax did not refund the £30,000 he says he lost to a scam. What happened Mr W was looking to invest and was introduced to a company I’ll call ‘HS’ for the purpose of this decision. HS had several different ... (3 pages)View decision -
Decision Reference DRN-5308570
7 Feb 2025 Thornton & Baines Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-5308570 The complaint Mr B has complained that the advice he was given by Thornton & Baines Independent Financial Advisers Limited (‘T&B’) to transfer his pension benefits in 2017 was unsuitable. Mr B’s complaint has been brought on his behalf by a professional representati... (12 pages)View decision -
Decision Reference DRN-5306898
7 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5306898 The complaint Mrs S, with the help of a professional representative, has complained about a transfer of her deferred annuity pension policy with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in February 2016.... (9 pages)View decision
