We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5310947
5 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5310947 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard haven’t provided him with access to be able to view his credit card account information. What happened Mr M says that ever since he has had a Barclaycard account, he hasn’t been able to view his a... (5 pages)View decision -
Decision Reference DRN-5311114
5 Feb 2025 BNP Paribas Leasing Solutions Limited Not upheldConsumer CreditDRN-5311114 The complaint Ms D complains about a commercial printer supplied via hire agreement by BNP Paribas Leasing Solutions Limited (‘BNP’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my ... (4 pages)View decision -
Decision Reference DRN-5275087
5 Feb 2025 Vitality Health Limited UpheldInsuranceDRN-5275087 The complaint K has complained about the service it received from Vitality Health Limited. K is represented by Mr F. For simplicity I will just refer to Mr F in the main, rather than to K What happened The background to this complaint is well known to the parties and not in ... (5 pages)View decision -
Decision Reference DRN-5291335
5 Feb 2025 ZILCH TECHNOLOGY LIMITED Not upheldConsumer CreditDRN-5291335 The complaint Mr C complains that Zilch Technology Limited (Zilch) are unfairly reporting adverse credit on his credit file. What happened I set out the background to this complaint and my initial findings in my provisional decision dated 2 January 2025. What happened Mr C h... (4 pages)View decision -
Decision Reference DRN-4990155
5 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-4990155 The complaint Ms A complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) th... (6 pages)View decision -
Decision Reference DRN-5134444
5 Feb 2025 Virgin Money Unit Trust Managers Ltd UpheldPensions and AnnuitiesDRN-5134444 The complaint Ms C complains that Virgin Money Unit Trust Managers Ltd trading as Virgin Money (“Virgin”) failed to make a payment from her pension savings in a timely manner. What happened Ms C held pension savings with Virgin. In February 2024 Ms C completed an application... (3 pages)View decision -
Decision Reference DRN-5255851
5 Feb 2025 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5255851 The complaint Mr S complains that Goldman Sachs International Bank trading as Marcus by Goldman Sachs refused to accept a direct debit payment on a savings account he held with. What happened Mr S holds a Marcus Online Saving Account. He wanted to arrange a direct debit pay... (2 pages)View decision -
Decision Reference DRN-4445613
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4445613 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr R said he saw an advertisement for an investment opportunity on social media which piqued his interest in part due to its professional nature... (11 pages)View decision -
Decision Reference DRN-5185990
5 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5185990 The complaint Ms D complains that Barclays UK PLC didn’t protect her from an investment scam. Ms D is being supported in making her complaint by a representative. But for ease, I’ll only refer to Ms D in this decision. What happened Ms D says that Mr R – who she says was an ... (5 pages)View decision -
Decision Reference DRN-5310704
5 Feb 2025 Skipton Building Society UpheldMortgagesDRN-5310704 The complaint Mr E complains about how Skipton Building Society handled an application he made through a broker for a new mortgage product. He says Skipton’s delay in applying the product to his mortgage resulted in him paying a higher rate of interest between August 2023 an... (4 pages)View decision
