We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4760534
9 Dec 2024 247 Money Group Limited Not upheldConsumer CreditDRN-4760534 The complaint Mr S complains that 247 Money Group Limited trading as 247 Money “247 Money” provided him with an inaccurate early settlement quotation in relation to an agreement he took out with them. What happened In August 2022, Mr S acquired a used car using a hire purch... (3 pages)View decision -
Decision Reference DRN-5008037
9 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5008037 The complaint Miss P complains that Healthcare Finance Limited won’t refund her the money she paid for services including dental aligners. What happened In July 2023 Miss P used finance provided by Healthcare Finance Limited (HFL for short) to pay for the p... (3 pages)View decision -
Decision Reference DRN-5122932
9 Dec 2024 Vanquis Bank Limited Not upheldConsumer CreditDRN-5122932 The complaint Miss P complains that Vanquis Bank Limited (Vanquis) marked her credit file. What happened Miss P took out a loan for £2,500 from Vanquis in October 2017. Payments were £111.06 per month, over 36 months. In December 2019, she entered a debt management plan (DMP... (2 pages)View decision -
Decision Reference DRN-5052530
9 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5052530 The complaint Mr E complains that Healthcare Finance Limited won’t refund him his money for services around and the supply of dental aligners. What happened In March 2022 Mr E used finance provided by Healthcare Finance Limited (HFL for short) to pay for the ... (3 pages)View decision -
Decision Reference DRN-5197541
9 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5197541 The complaint Mrs D complains about how Aviva Insurance Limited handled a claim she made on her buildings insurance policy. Reference to Aviva includes its agents. What happened Mrs D holds a buildings insurance policy with Aviva. When her property was damaged by an escape o... (4 pages)View decision -
Decision Reference DRN-5189319
9 Dec 2024 Vitality Health Limited UpheldInsuranceDRN-5189319 The complaint Mr F complains about the premium set by Vitality Health Limited for his private medical insurance policy. What happened Mr F holds a private medical insurance policy with Vitality, which includes ‘optical, dental and audiological’ (‘ODA’) cover. In April 2024,... (5 pages)View decision -
Decision Reference DRN-5159851
9 Dec 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5159851 The complaint Mr G has complained about the amount of tax he’s had to pay since drawing income from his Retirement Account held with St. James’s Place Wealth Management Plc (SJP). He’s also complained about the Early Withdrawal Charges (EWC) incurred when transferring away f... (5 pages)View decision -
Decision Reference DRN-5191777
9 Dec 2024 Saga Services Limited Not upheldInsuranceDRN-5191777 The complaint Miss B and Mr T have complained about a quote for a home insurance policy provided by Saga Services Limited trading as Saga Services (Saga). As Miss B mainly seemed to deal with the quote and complaint, for ease, I will normally only refer to her. What happen... (3 pages)View decision -
Decision Reference DRN-4857209
9 Dec 2024 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-4857209 The complaint Mr T complained about the way American Express Services Europe Limited (AESEL) dealt with a claim for a refund for goods he bought using his credit card. What happened Mr T bought goods for around £70 using his AESEL credit card at the end of December 2023. Th... (2 pages)View decision -
Decision Reference DRN-5187785
9 Dec 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5187785 The complaint Mr R complains that AXA Insurance UK Plc unfairly declined a claim he made on his buildings insurance policy. Reference to AXA includes its agents. What happened Mr R holds a buildings insurance policy with AXA. After his tenants were evicted from his property,... (3 pages)View decision
