We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5135044
9 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5135044 The complaint Mr C complains Barclays Bank UK PLC hasn’t properly traced an account he believes he still holds. He wants it to find the account and pay him the funds plus interest. He’s also unhappy with how it’s treated him. What happened A summary of what happened is belo... (2 pages)View decision -
Decision Reference DRN-5197346
9 Dec 2024 Experian Limited Not upheldConsumer CreditDRN-5197346 The complaint Mr S complains Experian Limited sent him advertising materials when he’d asked them to complete a Data Subject Access Request (DSAR). He was also unhappy at being asked to fill in an online form for his DSAR instead of just processing his email as a request. W... (7 pages)View decision -
Decision Reference DRN-5197212
9 Dec 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5197212 The complaint Mr A’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna 1 (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (as amended) (... (17 pages)View decision -
Decision Reference DRN-5139802
9 Dec 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5139802 The complaint Mrs C complains about how Tesco Personal Finance PLC trading as Tesco Bank (“Tesco”) handled a claim she made in relation to a transaction on her credit card. Mrs C is being represented in the complaint by her husband. However, for clarity, I’ve only referred t... (6 pages)View decision -
Decision Reference DRN-5197309
9 Dec 2024 Lendable Ltd UpheldBanking and PaymentsDRN-5197309 The complaint Mr F complains Lendable Ltd trading as Zable declined multiple transactions without justification. He’s also unhappy with their customer service, and handling of his complaint. What happened I issued a provisional decision setting out what’d happened, and what... (6 pages)View decision -
Decision Reference DRN-5197215
9 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5197215 The complaint Mr K complains Barclays Bank UK PLC twice failed to undertake a transfer from his euro currency account causing him distress, inconvenience and financial loss. What happened On Friday 21 June 2024, Mr K visited a branch of Barclays to arrange a transfer from hi... (3 pages)View decision -
Decision Reference DRN-5197282
9 Dec 2024 HSBC UK Bank Plc UpheldMortgagesDRN-5197282 The complaint Mr and Mrs W complain that HSBC UK Bank Plc trading as first direct did not give them enough information about the terms of a new interest rate product they’d agreed. They say they missed out on the chance to agree a lower interest rate as a result. What happen... (4 pages)View decision -
Decision Reference DRN-5166149
9 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5166149 The complaint This complaint is about a current account Mr B holds with Nationwide Building Society (NBS). In essence, the complaint is that on two occasions during a recent overseas trip, Mr B’s debit card was blocked for security reasons when he attempted to carry out a tr... (2 pages)View decision -
Decision Reference DRN-5151794
9 Dec 2024 Fairscore Ltd Not upheldConsumer CreditDRN-5151794 The complaint Mr P complains that Fairscore Ltd trading as Updraft irresponsibly lent to him. What happened Mr P was approved for a £6,000 Updraft loan in October 2022 for the purposes of debt consolidation. Mr P says that this was irresponsibly lent to him. Mr P made a comp... (3 pages)View decision -
Decision Reference DRN-5085281
9 Dec 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-5085281 The complaint The estate of Mr L complains that DAS Legal Expenses Insurance Company Limited would not cover a legal expenses insurance claim. Ms C represents the estate of Mr L. What happened Ms C wanted to make a claim for clinical negligence relating to treatment Mr L had... (2 pages)View decision
