We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5195234
9 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5195234 The complaint Mr M has complained that he hasn’t received the Avios points from Barclays Bank UK PLC, trading as Barclaycard, for which he feels he’s qualified. What happened A scheme was running over October and November 2022, whereby a customer could: “Collect a guaranteed... (2 pages)View decision -
Decision Reference DRN-5170964
9 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5170964 The complaint Mr B complains Nationwide Building Society unfairly closed his credit card account. He wants his account reopened and compensation. What happened Mr B applied for a credit card with Nationwide in May 2024. Nationwide at first accepted the application and opened... (2 pages)View decision -
Decision Reference DRN-5191116
9 Dec 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5191116 The complaint Mr A complains about the way Moneybarn No. 1 Limited (Moneybarn) responded to his request to move his payment date. What happened I issued my provisional decision on this complaint last month. An extract from that provisional decision is set out below. In Decem... (3 pages)View decision -
Decision Reference DRN-5195337
9 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5195337 The complaint Miss C has complained that she lost her Avios points when Barclays Bank UK PLC, trading as Barclaycard, closed her credit card account. What happened Miss C had a credit card account with Barclaycard, whereby she was able to accrue ‘Avios’ points, which are ess... (2 pages)View decision -
Decision Reference DRN-5137921
9 Dec 2024 Tesco Personal Finance PLC Not upheldConsumer CreditDRN-5137921 Complaint Mrs S has complained about a loan Tesco Personal Finance PLC (trading as “Tesco Bank”) provided to her. She says that Tesco Bank provided her with an unaffordable loan at a time when her credit history and income showed that she shouldn’t have been lent to. Backgr... (3 pages)View decision -
Decision Reference DRN-5145433
9 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5145433 Complaint Mr and Mrs B have complained about the overdraft charges NatWest Bank Plc (trading as “NatWest”) applied to their current account. Mr and Mrs B are being represented in their complaint by a Claims Management Company (“the representative”). The representative has ... (5 pages)View decision -
Decision Reference DRN-5173573
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5173573 Complaint Mr C complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2014, Moneybar... (3 pages)View decision -
Decision Reference DRN-5090747
9 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5090747 Complaint Mr F has complained that Lloyds Bank PLC (“Lloyds”) continued to allow him to use his overdraft over an extended period and even when he was in financial difficulty. Background One of our investigators looked at Mr F’s complaint and thought that Lloyds should have... (4 pages)View decision -
Decision Reference DRN-5175717
9 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5175717 Complaint Miss V complains that Moneybarn No.1 Ltd (trading as “Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In November 2019, Moneybarn provided Miss V with finance for a used car. Th... (4 pages)View decision -
Decision Reference DRN-5197068
8 Dec 2024 IG Index Limited UpheldInvestmentsDRN-5197068 The complaint Mr M’s complaint, in essence, is that IG Index Limited gave him inaccurate information about his spread betting trades, which misled him and caused him loss. What happened The trades in question were daily fund bets on ‘undated’ natural gas. Mr M’s trades were ... (6 pages)View decision
