We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4754297
6 Dec 2024 Skipton Building Society Not upheldInvestmentsDRN-4754297 The complaint Mrs U complains that Skipton Building Society gave her unsuitable investment advice. What happened Mrs U received investment advice from Skipton in February 2022. She was looking to invest some of the funds she had on deposit in order to try and achieve a bette... (4 pages)View decision -
Decision Reference DRN-5067912
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5067912 The complaint Mrs W, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (4 pages)View decision -
Decision Reference DRN-5067861
6 Dec 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5067861 The complaint Mr and Mrs W, via a representative, have complained that TSB Bank plc (“TSB”) have failed to refund the money they lost as part of an investment scam. As Mrs W was primarily the one that dealt with the scammer, I will refer mainly to her throughout this decisio... (3 pages)View decision -
Decision Reference DRN-4790581
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4790581 The complaint Mr and Mrs W, via a representative, have complained that National Westminster Bank Plc (“NatWest”) failed to refund the money they lost as part of an investment scam. As Mrs W was primarily the one that dealt with the scammer I will refer mainly to her througho... (3 pages)View decision -
Decision Reference DRN-5191821
6 Dec 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5191821 The complaint Miss J complains about the charges Stellantis Financial Services UK Limited (“SFS”) applied when she returned a car at the end of her hire purchase agreement. She says the car was damaged when she acquired it, and she’d made the dealership aware of this. What h... (5 pages)View decision -
Decision Reference DRN-5194694
6 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5194694 The complaint Mr G complains that Nationwide Building Society (Nationwide) have incorrectly reported his address to credit reference agencies after they conducted a credit search. He says this has led to his credit score dropping and applications being declined. What happen... (4 pages)View decision -
Decision Reference DRN-5194588
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5194588 The complaint Mr O complains that Bank of Scotland plc, trading as Halifax, prevented access to his basic needs. Mr O would like compensation for the impact caused to him. What happened Mr O is a customer of Halifax. In February 2023 Mr O’s account was restricted due to UK ... (4 pages)View decision -
Decision Reference DRN-5191818
6 Dec 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5191818 The complaint Mrs R and Mr R are unhappy with the decision made by Liverpool Victoria Insurance Company Limited (trading as LV) following a claim made under Mr R’s car insurance policy. Mrs R and Mr R have both made representations on this complaint. As Mr R is the main pol... (4 pages)View decision -
Decision Reference DRN-5028366
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5028366 The complaint Mrs S and Mr S are unhappy that Bank of Scotland plc (Halifax) won’t refund the money they lost after they made an investment which they now believe to have been a scam. Mrs S and Mr S have used a professional representative to bring this complaint to our serv... (3 pages)View decision -
Decision Reference DRN-5084555
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5084555 The complaint Ms S is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms S is being represented by a claims management company but for ease of reading I’ll only refer to Ms S in my decision. What happened The detailed background to this comp... (9 pages)View decision
