We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4954353
6 Dec 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4954353 The complaint Mr C has complained that OAKBROOK FINANCE LIMITED trading as Likely Loans (“Likely Loans”) didn’t carry out sufficient checks to ensure that Mr C could afford the repayments. What happened Mr C was given one loan of £5,000 by Likely Loans on 26 October 2020. M... (7 pages)View decision -
Decision Reference DRN-4903987
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4903987 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr M unfortunately fell victim to a cryptocurrency... (9 pages)View decision -
Decision Reference DRN-5103106
6 Dec 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5103106 The complaint Mr C complains NewDay Ltd unreasonably terminated his credit card agreement. What happened Mr C says he was unable to access his Aqua credit card account online in 2022 and that he was therefore unable to keep up to date with the account. Contractual monthly pa... (4 pages)View decision -
Decision Reference DRN-4964183
6 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4964183 The complaint Mr M complains about National Westminster Bank Plc (NatWest). He says that NatWest didn’t do enough to protect him when he became the victim of a scam and would like NatWest to refund him the money he has lost as a result. What happened Mr M unfortunately fel... (4 pages)View decision -
Decision Reference DRN-5177435
6 Dec 2024 Moorcroft Debt Recovery Limited UpheldConsumer CreditDRN-5177435 The complaint Mr P complains Moorcroft Debt Recovery Limited haven’t treated him fairly when he was trying to settle his outstanding debt they were asking him to pay. What happened Mr P had a loan with a bank I’ll refer to as T. The loan had fallen into arrears, and the tot... (3 pages)View decision -
Decision Reference DRN-5000277
6 Dec 2024 IG Markets Limited Not upheldInvestmentsDRN-5000277 The complaint Mr C has complained that he wasn’t able to place a guaranteed stop loss on one of his positions with IG Index Limited (‘IG’). And as a result of that he says IG closed loss-making trade positions on his account because of insufficient margin call despite him ad... (5 pages)View decision -
Decision Reference DRN-4612853
6 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4612853 The complaint Miss D complains about Nationwide Building Society. She says that Nationwide didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss D had been researching crypt... (3 pages)View decision -
Decision Reference DRN-5141245
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5141245 The complaint Mr A complains that Bank of Scotland plc trading as Halifax sent a payment of £1,700 to the wrong account on 5 January 2024 and hasn’t refunded it to him. What happened Mr A says that Halifax accepted in its final response letter about the complaint that the pa... (2 pages)View decision -
Decision Reference DRN-5185006
6 Dec 2024 Chetwood Financial Limited Not upheldConsumer CreditDRN-5185006 The complaint Mrs G has complained that Chetwood Financial Limited trading as BetterBorrow (“BetterBorrow”) lent to her at a time when she was in financial difficulties, and it would’ve known that had it carried out a credit check. What happened Mrs G was advanced one loan ... (5 pages)View decision -
Decision Reference DRN-5027827
6 Dec 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5027827 The complaint P complains that National Westminster Bank Plc (NatWest) is refusing to refund the amount it lost as the result of a scam. P is being represented by a third party, and a third party acted on behalf of P when making the disputed payments. To keep things simple, ... (3 pages)View decision
