We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5193587
6 Dec 2024 Fairstone Financial Management Limited Not upheldInvestmentsDRN-5193587 The complaint Mr C has complained about the investment advice he was given by Fairstone Financial Management Limited (‘Fairstone’). He says the advice was unsuitable for him as it exposed him to a portfolio that was too high risk. He wants his initial investment returned to ... (10 pages)View decision -
Decision Reference DRN-5081687
6 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5081687 The complaint Mr M is unhappy that Monzo Bank Ltd won’t reimburse him money he lost to an investment fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr M discovered an investment opportunity thro... (4 pages)View decision -
Decision Reference DRN-5030553
6 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5030553 The complaint Mr B has complained Barclays Bank UK PLC, trading as Barclaycard, is continuing to hold him liable for a credit card that he never applied for. What happened In 2023 Mr B’s wife died. Mr B had allowed his wife to run their family finances throughout their marri... (2 pages)View decision -
Decision Reference DRN-5193841
6 Dec 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5193841 The complaint A company, which I’ll refer to as R, complains that Santander UK Plc trading as Santander Corporate & Commercial, delayed in setting up a USD deposit account so that it lost a substantial amount of interest. Mr M, who is a director of R, brings the complain... (2 pages)View decision -
Decision Reference DRN-4590869
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4590869 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when fell victim to two scams. Mr M is being represented by solicitors in this complaint. What happened The complaint concerns seven debit card transactions totalling around £28,000 which Mr M made fr... (6 pages)View decision -
Decision Reference DRN-5077194
6 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5077194 The complaint Ms B complains HSBC UK Bank Plc unfairly closed her account immediately. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. In June 2023 Ms B’s HSBC account was reviewed and she was issu... (3 pages)View decision -
Decision Reference DRN-5184439
6 Dec 2024 Town & Country Legal Services LLP Not upheldConsumer CreditDRN-5184439 The complaint Mr B complains Town & Country Legal Services LLP (T&C) didn’t independently verify they were collecting a debt he owed – when actually the debt was fraudulently taken out in his name. What happened A loan was taken out using some of Mr B’s details for ... (3 pages)View decision -
Decision Reference DRN-4925318
6 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4925318 The complaint Mr H has complained Bank of Scotland plc, trading as Halifax, won’t refund him for two disputed transactions he didn’t make. What happened In March 2024 Mr H noticed two transactions on his Halifax account he didn’t recognise. This account wasn’t his main accou... (2 pages)View decision -
Decision Reference DRN-5193985
6 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5193985 The complaint Mr B has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In early 2024, Mr B opened a Monzo account. Shortly afterwards, he began receiving and passing on a series of payments. Some of the funds were found to have come from f... (2 pages)View decision -
Decision Reference DRN-4986179
6 Dec 2024 ValidPath Limited UpheldInvestmentsDRN-4986179 The complaint Mrs P has complained about the lack of service she received from All Saints Financial LLP, an appointed representative of ValidPath Limited (‘ValidPath’). Mrs P was paying ongoing fees to ValidPath but didn’t receive the statements she asked for, face to face m... (7 pages)View decision
