We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4985690
6 Dec 2024 Vitality Health Limited Not upheldInsuranceDRN-4985690 The complaint Mrs E and Mr E have complained about the service they received from Vitality Health Limited. What happened The background to this complaint isn’t in dispute. In summary Mrs E wanted to see a dermatologist for a skin condition. She contacted Vitality who provide... (2 pages)View decision -
Decision Reference DRN-5129400
6 Dec 2024 Wakam UpheldInsuranceDRN-5129400 The complaint Mr S complains about Wakam avoiding his home insurance policy for failing to disclose a County Court Judgement (CCJ). Any reference to Wakam in this decision includes their agents. Wakam was the insurer of the policy Mr S took out through a comparison website,... (5 pages)View decision -
Decision Reference DRN-4941474
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4941474 The complaint Miss N complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a scam. She’s being represented. To keep things simple, I’ll refer to Miss N throughout this decision. What happened The background to this complaint is known to both parties, so I... (3 pages)View decision -
Decision Reference DRN-5015269
6 Dec 2024 Corbel Partners Limited Not upheldPensions and AnnuitiesDRN-5015269 The complaint Mrs P complains that Corbel Partners Limited (Corbel) have been charging her an annual ongoing service fee since 2018 that she only recently became aware of. She says she hasn’t received any service in return for the fees. What happened I understand that Mrs P ... (8 pages)View decision -
Decision Reference DRN-4831914
6 Dec 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4831914 The complaint Mr V complains about the quality of a used car he acquired through a conditional sale agreement with Santander Consumer (UK) Plc (‘Santander’). He says that the car was faulty when he bought it and he has had multiple issues with it. He wants to end the agreeme... (4 pages)View decision -
Decision Reference DRN-5100144
6 Dec 2024 Intelligent Advisory Services Limited Not upheldInsuranceDRN-5100144 The complaint Mr and Mrs G have complained about an arrangement fee the broker about Intelligent Advisory Services Limited trading as Intelligent Insurance (IA) charged on cancelling their home insurance policy. They complained that there was an onerous endorsement under the... (2 pages)View decision -
Decision Reference DRN-5188453
6 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5188453 The complaint Mr B complained about Aviva Insurance Limited. He isn’t happy about the way it settled a claim under his motor insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows - Mr B swerved to avoid ... (2 pages)View decision -
Decision Reference DRN-5193642
6 Dec 2024 rebuildingsociety.com Ltd UpheldInvestmentsDRN-5193642 The complaint Mr L complains rebuildingsociety.com Ltd (RBSL) provided misleading information about returns on his peer-to-peer (P2P) lending investments. He is also unhappy with actions it has taken to recover funds from defaulted loans. What happened Mr L deposited a tota... (5 pages)View decision -
Decision Reference DRN-5159001
6 Dec 2024 Radiant Financial Planning Limited UpheldPensions and AnnuitiesDRN-5159001 The complaint Mr T complains that Radiant Financial Planning Limited (‘Radiant’) didn’t provide the ongoing annual review service that he paid for. Mr T would now like Radiant to refund the ongoing advice fees that he paid out of his pension. What happened In April 2019, Mr... (5 pages)View decision -
Decision Reference DRN-4731585
6 Dec 2024 Equiniti Financial Services Limited Not upheldInvestmentsDRN-4731585 The complaint Mr L has complained that the process offered by Equiniti Financial Services Limited (‘EFSL’) for him to sell his shares discriminated against him as a non-UK resident and caused him a financial loss. What happened Mr L lives outside of the UK. During an earlie... (4 pages)View decision
