We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5131864
5 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5131864 The complaint Mr A has complained that Barclays Bank UK PLC registered a fraud marker against him. What happened In January 2024, Mr A opened an account with Barclays. In February 2024, he used his phone to register a second device to the account. Following this, Mr A receiv... (3 pages)View decision -
Decision Reference DRN-4786991
5 Dec 2024 Montfort International Limited Not upheldPensions and AnnuitiesDRN-4786991 The complaint Mr and Mrs R complain that Montfort International Limited (“Montfort”) provided them with a poor level of service and advice. They say that Montfort caused delays and failed to provide information during the advice process which prevented them from implementing... (7 pages)View decision -
Decision Reference DRN-4814653
5 Dec 2024 Montfort International Limited Not upheldPensions and AnnuitiesDRN-4814653 The complaint Mr and Mrs R complain that Montfort International Limited (“Montfort”) provided them with a poor level of service and advice. They say that Montfort caused delays and failed to provide information during the advice process which prevented them from implementing... (7 pages)View decision -
Decision Reference DRN-5155215
5 Dec 2024 One Insurance Limited Not upheldInsuranceDRN-5155215 The complaint Mr L complains that One Insurance Limited (“One”) mishandled a claim on his motor insurance policy. What happened The subject matter of the claim was a van, first registered in 2014. Mr L acquired the van between 2017 and 2022. For the year from early April ... (4 pages)View decision -
Decision Reference DRN-4421767
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4421767 The complaint Mr C complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well-known to both parties and so I’ll provide only a brief summary of events here. In December 2022 Mr C was looking for inves... (3 pages)View decision -
Decision Reference DRN-5052674
5 Dec 2024 Urban Jungle Services Ltd Not upheldInsuranceDRN-5052674 The complaint Ms F complained that her property insurance automatically renewed by Urban Jungle Services Ltd (“Urban Jungle”) when she didn’t want it to be. What happened Ms F said Urban Jungle had taken money out of her account on two separate occasions to renew her annual ... (2 pages)View decision -
Decision Reference DRN-5050690
5 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5050690 The complaint Mr D complains Nationwide Building Society made mistakes after he switched his current account to them using the Current Account Switch Service (“CASS”). What happened On 20 December 2023 Mr D switched his current account to Nationwide using the CASS. The first... (3 pages)View decision -
Decision Reference DRN-5140661
5 Dec 2024 Gain Credit LLC UpheldConsumer CreditDRN-5140661 The complaint Mr Y complains that Gain Credit LLC trading as Lending Stream was irresponsible in its lending to him. He wants a refund of all interest and charges paid on the lending along with statutory interest and for any adverse information to be removed from his credit ... (4 pages)View decision -
Decision Reference DRN-5149979
5 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5149979 The complaint Mr E complains that Admiral Insurance (Gibraltar) Limited’s settlement offer following a claim on his motor insurance is too low. What happened Mr E had an Admiral motor insurance policy. In May 2024, he made a claim on his policy after his vehicle was destroye... (2 pages)View decision -
Decision Reference DRN-5192333
5 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5192333 The complaint Mrs A is unhappy that Monzo Bank Ltd won’t refund the money she’s lost to a scam. What’s happened? Mrs A has fallen victim to an employment scam. She says she spoke to a representative of a business I’ll refer to as ‘S’, and they told her she could earn money b... (4 pages)View decision
