We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5129166
5 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5129166 The complaint Mr D complains that Barclays Bank UK PLC won’t refund direct debit payments he says were taken in error. What happened Mr D explains that when he switched his account he noticed that a monthly direct debit for an insurance policy hadn’t been cancelled as he’d a... (2 pages)View decision -
Decision Reference DRN-5132220
5 Dec 2024 Advance Investments Limited UpheldInvestmentsDRN-5132220 The complaint Mrs B complains about the advice she was given by Advance Investments Limited (Advance). In particular, she says she was misadvised about the impact the investment could have on a future application for care funding. Mrs B is represented with this complaint by... (6 pages)View decision -
Decision Reference DRN-5146840
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5146840 The complaint Miss M complains NewDay Ltd trading as Aqua irresponsibly lent to her. Miss M is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Miss M herself. What... (3 pages)View decision -
Decision Reference DRN-5190635
5 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5190635 The complaint Miss S complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss S has explained that in May 2023 she mad... (7 pages)View decision -
Decision Reference DRN-5140919
5 Dec 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5140919 The complaint Mr M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan he couldn’t afford due to the number of loans he’d recently taken out. What happened Mr M was granted a £200 loan on 11 April 2024, and he wa... (3 pages)View decision -
Decision Reference DRN-5185789
5 Dec 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5185789 The complaint Miss A complains about the settlement he’s been offered by Admiral Insurance (Gibraltar) Limited (Admiral) after making a claim under her car insurance policy. What happened Miss A’s car was involved in a multi-vehicle accident in June 2024. So, Miss A made a ... (3 pages)View decision -
Decision Reference DRN-5140541
5 Dec 2024 Valour Finance Limited Not upheldConsumer CreditDRN-5140541 The complaint Mr A complains Valour Finance Limited trading as Savvy.co.uk (“Valour”) provided him with loans he couldn’t afford to repay. What happened A summary of Mr A’s borrowing can be found in the table below. loan number loan amount agreement date repayment date num... (5 pages)View decision -
Decision Reference DRN-5128358
5 Dec 2024 Principality Building Society Not upheldBanking and PaymentsDRN-5128358 The complaint Mr O complains that Principality Building Society didn’t send him an activation code for his savings account which resulted in inconvenience and the loss of interest. What happened Mr O explains that he opened an online account with Principality on 12 August 20... (2 pages)View decision -
Decision Reference DRN-5111535
5 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5111535 The complaint Mr A complains that Nationwide Building Society (“Nationwide”) won’t refund the money he lost as part of a scam. What happened In early 2023, a friend of Mr A’s told him about an investment scheme they were involved in. This friend showed Mr A the investment p... (4 pages)View decision -
Decision Reference DRN-5125429
5 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5125429 The complaint Mrs H, through a representative, says NewDay Ltd (trading as Marbles) irresponsibly lent to her. What happened Mrs H took out a credit card from NewDay in September 2021. She was given a £300 credit limit. This was increased three times until it reached £3,000 ... (3 pages)View decision
