We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5407866
17 Aug 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5407866 The complaint Mr C complains about a mileage discrepancy on a car that was supplied to him under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, and that a warranty product was mis-sold to him. What happened A used car was suppl... (3 pages)View decision -
Decision Reference DRN-5692922
17 Aug 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5692922 The complaint Mr A has complained that Watford Insurance Company Europe Limited is unfairly pursuing him for recovery costs of a claim against his car insurance policy. What happened Mr A bought a car insurance policy through a comparison website online. Mr A said he was the... (3 pages)View decision -
Decision Reference DRN-5751415
17 Aug 2025 U K Insurance Limited Not upheldInsuranceDRN-5751415 The complaint Mr K has complained that U K Insurance Limited (UKI) rejected a claim he made under his car insurance policy. UKI applied its fraud exclusion when doing so. What happened In October 2024 Mr K reported being involved in a collision with another vehicle. UKI init... (3 pages)View decision -
Decision Reference DRN-5741431
17 Aug 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5741431 The complaint Mr L has complained that Tesco Underwriting Limited unfairly cancelled his home insurance policy. What happened Mr L bought a home insurance policy with Tesco. In December 2024 he reported a damaged glass pane. Tesco checked a central underwriting database and ... (3 pages)View decision -
Decision Reference DRN-5732305
17 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5732305 THE COMPLAINT Miss C complains Bank of Scotland plc trading as Halifax will not reimburse her money she says she lost when she fell victim to a scam. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again h... (4 pages)View decision -
Decision Reference DRN-5732363
17 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5732363 THE COMPLAINT Miss C complains Lloyds Bank PLC (“Lloyds”) will not reimburse her money she says she lost when she fell victim to a scam. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail... (5 pages)View decision -
Decision Reference DRN-5579688
16 Aug 2025 Wakam Not upheldInsuranceDRN-5579688 The complaint Miss C complains about how Wakam handled and settled a claim she made for a replacement tablet device. She’s also unhappy it won’t replace the device under warranty. What happened Miss C held a household insurance policy, which is underwritten by Wakam. This p... (3 pages)View decision -
Decision Reference DRN-5651471
16 Aug 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5651471 The complaint Mr M complains that Admiral Insurance (Gibraltar) Limited has offered an unfair settlement under a motor insurance policy. What happened Mr M had an Admiral motor insurance policy. In September 2024, he made a claim on his policy after his car was damaged. Admi... (3 pages)View decision -
Decision Reference DRN-5462784
16 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5462784 The complaint Miss M is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel jib scam. She was offered a fake online role completing sets of tasks that she was required to pay to a... (3 pages)View decision -
Decision Reference DRN-5725088
16 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5725088 The complaint Miss B complains that Barclays Bank UK PLC trading as Tesco Bank has prevented account access by asking her to provide identification that she is unable to provide. What happened Miss B says her Junior Individual Savings Account (ISA) reached maturity on her 18... (2 pages)View decision
