We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 368546 results
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Decision Reference DRN-5399975
15 Mar 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5399975 The complaint Mr B complains that Tesco Personal Finance Limited trading as Tesco Bank (“Tesco Bank”) has failed to protect him from losing money to a scam. What happened The background to this complaint is well known to the parties, so I won’t repeat everything here in det... (3 pages)View decision -
Decision Reference DRN-5399978
15 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5399978 The complaint Mr B complains that Wise Payments Limited trading as Wise (“Wise”) has failed to protect him from losing money to a scam. What happened The background to this complaint is well known to the parties, so I won’t repeat everything here in detail. In brief summary... (3 pages)View decision -
Decision Reference DRN-5130949
15 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5130949 The complaint Mr M complains about The Prudential Assurance Company Limited (Prudential). He’s unhappy with the service he received when taking benefits from his Self-Invested Personal Pension (SIPP). What happened On 18 April 2024, Mr M submitted a request to Prudential to... (5 pages)View decision -
Decision Reference DRN-5316953
14 Mar 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5316953 The complaint Mr A complains about Aviva Insurance Limited (“Aviva”) for delays in identifying the cause of a leak at his home. He wants Aviva to increase its offer of compensation to reflect the increased damage caused to his home by the delay in identifying the leak. What ... (2 pages)View decision -
Decision Reference DRN-5184432
14 Mar 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5184432 The complaint Mr W complains that Scottish Widows Limited (Scottish Widows), after it seemingly agreed to the terms of an annuity purchase from the proceeds of an Open Market Option (OMO), then declined it three weeks later as it said it couldn’t accept Guaranteed Minimum Pe... (7 pages)View decision -
Decision Reference DRN-5345768
14 Mar 2025 Grew Financial Services Limited UpheldPensions and AnnuitiesDRN-5345768 The complaint Mrs D is unhappy that Grew Financial Services Ltd (GFS) continued to receive renewal commission in relation to her Standard Life (SL) Self Invested Personal Pension (SIPP) and undertook unauthorised fund switches within it that resulted in higher charges being ... (10 pages)View decision -
Decision Reference DRN-5315709
14 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5315709 The complaint Mr M complains Barclays Bank UK PLC (“Barclays”) closed his accounts unfairly for alleged abusive behaviour when it was aware of his disability and vulnerabilities. Mr M adds Barclays have discriminated against him because of this, and that it didn’t properly n... (4 pages)View decision -
Decision Reference DRN-5320638
14 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5320638 The complaint Ms M complains Nationwide Building Society (“Nationwide”) has unfairly blocked her account after it had concerns about a payment she wanted to make. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here. I... (1 page)View decision -
Decision Reference DRN-5264166
14 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5264166 The complaint Mr O complains Monzo Bank Ltd, trading as Monzo, closed his account without notice nor explanation and applied a fraud marker against him. Mr O says Monzo’s actions have substantively impacted him, and his plans, given his young age and status as a student. To ... (3 pages)View decision -
Decision Reference DRN-5312496
14 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5312496 The complaint Miss J complains that Lloyds Bank PLC failed to transfer funds from her Individual Savings Account (ISA) as requested by her. What happened Miss J had an ISA with a business that I will refer to as ‘Company A’. In August 2023 she opened a two-year fixed rate IS... (3 pages)View decision
