We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5998728
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5998728 The complaint Mr T is bringing a complaint, as one of the directors of M. M complains that Revolut Ltd (“Revolut”) has not refunded its losses after losing money as a result of what it now believes is a scam. What happened Mr T is one of the directors of M. M entered into a... (4 pages)View decision -
Decision Reference DRN-5985997
5 Dec 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5985997 The complaint Mr R is complaining that TSB Bank plc (TSB) unfairly defaulted his account. What happened Mr R had an overdraft limit of £2,200 on an account with TSB. He’s said he rarely used the account but In May and June 2024 Mr R transferred around £2,200 out of the acco... (3 pages)View decision -
Decision Reference DRN-5755152
5 Dec 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5755152 The complaint Mr and Mrs S complain that Starling Bank Limited won’t refund the money they lost when they were the victims of a scam. What happened In February 2025, Mr A received a text message from someone who said they had been given his details by a recruitment agency a... (3 pages)View decision -
Decision Reference DRN-5672262
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5672262 The complaint Mrs S complains that Revolut Ltd will not reimburse funds she lost to a scam. Mrs S is represented by a firm, for ease I have only referred to Mrs S in this decision. What happened The background to this complaint is well known to both parties so I won’t repeat... (3 pages)View decision -
Decision Reference DRN-5628110
5 Dec 2025 East End Fair Finance Limited Not upheldConsumer CreditDRN-5628110 Complaint Mrs C has complained about a loan which she says East End Fair Finance Limited (trading as “Fair Finance”) unfairly lent to her. She says that this loan was unaffordable given her existing indebtedness and that a portion of her income was unfairly taken into accoun... (3 pages)View decision -
Decision Reference DRN-5886020
5 Dec 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5886020 The complaint Miss B complains that Monzo Bank Ltd closed her account and loaded an adverse fraud marker against her name. What happened As the circumstances of this complaint are well known to both parties, I have summarised them briefly below. Miss B held an account with M... (3 pages)View decision -
Decision Reference DRN-5690384
5 Dec 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5690384 The complaint Mrs M complains that Bank of Scotland plc, trading as Halifax, won’t refund the money she lost to an investment scam. Mrs M is represented in this complaint, but I’ll refer to her as it’s her complaint. What happened The detailed background to this complaint i... (6 pages)View decision -
Decision Reference DRN-5739031
5 Dec 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5739031 The complaint Mr H complains that Loans 2 Go Limited was irresponsible in its lending to him. He wants a refund of the interest and charges on his loan and for the remaining balance to be written off. Mr H also wants compensation for the stress and financial detriment he has... (3 pages)View decision -
Decision Reference DRN-5926271
5 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5926271 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2025, Mr C was told about an investment opportunity involving cryptocurrency. He spoke to people involved and, after deciding to go ahead, ... (4 pages)View decision -
Decision Reference DRN-5819689
5 Dec 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5819689 The complaint Mr F complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events ... (4 pages)View decision