We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4958038
25 Nov 2024 esure Insurance Limited UpheldInsuranceDRN-4958038 The complaint Mr G is complaining about the amount esure Insurance Limited (esure) have paid to settle a claim he made on his car insurance policy. He is also unhappy with the service he received during the claim. What happened In October 2023 Mr G was unfortunately involved... (4 pages)View decision -
Decision Reference DRN-5067489
25 Nov 2024 BlacklerSnelling Financial Planning Limited Not upheldInvestmentsDRN-5067489 The complaint Mr G complains about the service (and advice) he received from BlacklerSnelling Financial Planning Limited, referred to as “BS”. In summary, Mr G is unhappy about the drop in value of his investments and fees paid. He says BS mismanaged his investments. To pu... (7 pages)View decision -
Decision Reference DRN-5072341
25 Nov 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5072341 The complaint Mrs B has complained that Aviva Life & Pensions UK Limited failed to invest her pension funds as intended after they had been transferred to it. What happened Mrs B transferred her pension to Aviva on 21 September 2017 through her independent financial advi... (8 pages)View decision -
Decision Reference DRN-4993492
25 Nov 2024 esure Insurance Limited Not upheldInsuranceDRN-4993492 The complaint Mr M has complained that esure Insurance Limited trading as Sheilas' Wheels (esure) unfairly declined part of a claim under a home insurance policy. References to esure include companies acting on its behalf. What happened Mr M contacted esure to make a ... (2 pages)View decision -
Decision Reference DRN-5121265
25 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5121265 The complaint Mrs E complains about how Barclays Bank UK PLC (Barclays) dealt with an ISA account transfer in, and an ISA account transfer out. As a result, Mrs E says she lost credit interest and was caused inconvenience and stress. What happened In early 2023, Mrs E decide... (3 pages)View decision -
Decision Reference DRN-5167851
25 Nov 2024 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-5167851 The complaint Mr and Mrs U complain that Bank of Ireland (UK) Plc (BOI) incorrectly advised them they’d be able to change their interest rate once they extended their mortgage term and changed the repayment type. What happened Mr and Mrs U have a mortgage with BOI. The mortg... (4 pages)View decision -
Decision Reference DRN-4755866
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4755866 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5165713
25 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5165713 The complaint Mr E, through a representative, complains that Santander UK Plc won’t refund his losses after he fell victim to an investment scam. What happened As both parties are familiar with the details of the scam I won’t repeat them here in full. In summary, Mr E made t... (5 pages)View decision -
Decision Reference DRN-5127916
25 Nov 2024 Landmark Mortgages Limited UpheldMortgagesDRN-5127916 The complaint Mrs B has complained about the way that Landmark Mortgages Limited have dealt with her mortgage. She has raised the following points: She is unhappy with the way that Landmark have applied lump sum payments to her mortgage account. She said they questioned wh... (7 pages)View decision -
Decision Reference DRN-5129414
25 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5129414 The complaint Mr D & Mrs M complain that U K Insurance Limited trading as Direct Line (“UKI”) handled a claim for damage from an escape of water under their home insurance policy. When I say UKI I also mean its contractors and assessors. What happened Mr D & Mrs M ha... (4 pages)View decision
