We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5077775
3 Dec 2024 JLM MORTGAGE NETWORK LTD UpheldMortgagesDRN-5077775 The complaint Mr T and Miss O have complained about poor customer service from their mortgage broker, a representative of JLM Mortgage Network Ltd (referred to here as JLM). In particular, Mr T and Miss O say that JLM failed to advise them that they needed to pay an early r... (5 pages)View decision -
Decision Reference DRN-4982701
3 Dec 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4982701 The complaint Mrs P complains that Royal and Sun Alliance Limited have provided poor service when dealing with her claim following a leak at her property. Mrs P is a vulnerable person, and her daughter, Miss P is representing her in this complaint. When I refer to Miss P in ... (4 pages)View decision -
Decision Reference DRN-4862301
3 Dec 2024 Family Equity Plan Limited Not upheldInvestmentsDRN-4862301 The complaint Mr H complains about the performance of a child trust fund and a child Individual Savings Account (ISA) provided by Family Equity Plan Limited trading as ‘One Family’. What happened Mr H said he put money into the funds to pay his children through university b... (3 pages)View decision -
Decision Reference DRN-5097443
3 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5097443 The complaint Mrs T complains that Barclays Bank UK PLC trading as Barclaycard have irresponsibly lent to her. Mrs T is represented by her husband in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments he has made as being made by Mrs ... (3 pages)View decision -
Decision Reference DRN-5127879
3 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5127879 The complaint Mr M complains about the way in which NewDay Ltd, trading under its Fluid brand, handled his claim after he used his credit card to pay for a car which was faulty. What happened On 14 March 2023 Mr M bought a used car from a dealership which I’ll call “C”. The ... (3 pages)View decision -
Decision Reference DRN-5136756
3 Dec 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5136756 The complaint Mr S complains that Loans 2 Go Limited (L2G) has irresponsibly lent to him. What happened Mr S was approved for a £500 loan with L2G in May 2024. He says this was irresponsibly lent to him. Mr S made a complaint to L2G. L2G did not uphold Mr S’... (3 pages)View decision -
Decision Reference DRN-5184738
3 Dec 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5184738 The complaint Mr B complains that The Prudential Assurance Company Limited (Prudential) caused avoidable delays to the transfer of his pensions from a provider I’ll refer to as provider T. He also complains about the time taken to invest the funds once Prudential received th... (12 pages)View decision -
Decision Reference DRN-4793900
3 Dec 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4793900 The complaint Mr B complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened In December 2023, Assetz announced that it had decided to close its retail platform and conduct a solvent run-off of its retail loan boo... (9 pages)View decision -
Decision Reference DRN-5139129
3 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5139129 The complaint Mr K complains Nationwide Building Society aren’t providing communications about his bond that are clear and has all the relevant details in one place. He thinks its service is poor. What happened A summary of what happened is below. Mr K had a Fixed Term Bond ... (2 pages)View decision -
Decision Reference DRN-5184743
3 Dec 2024 True Potential Investments LLP UpheldPensions and AnnuitiesDRN-5184743 The complaint Mr B complains that True Potential Investments LLP (True Potential) caused avoidable delays to the transfer of his pensions to a provider I’ll refer to as provider P. He felt this had led to a financial loss. What happened Mr B had two personal pension policies... (12 pages)View decision
