We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4936522
3 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4936522 The complaint Mrs B complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In March 2023 Mrs B entered into a 25-m... (4 pages)View decision -
Decision Reference DRN-5184680
3 Dec 2024 Aviva Insurance Limited UpheldInsuranceDRN-5184680 The complaint Mr B and Mrs B complain that Aviva Insurance Limited failed to identify that there was leaking water from the underground drains in 2020 and 2021 which caused further delay and inconvenience in their claim being resolved. What happened Mr B and Mrs B held a bui... (3 pages)View decision -
Decision Reference DRN-3963968
3 Dec 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3963968 The complaint Mr M complains about the way Creation Consumer Finance Ltd (Creation) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit Act 19... (5 pages)View decision -
Decision Reference DRN-5181613
3 Dec 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5181613 Complaint Miss F complains that Specialist Motor Finance Limited (“SMF”) unfairly entered into a hire- purchase agreement with her. She’s said the monthly payments to the agreement were unaffordable and so she shouldn’t have been accepted for it. Background In July 2022, S... (5 pages)View decision -
Decision Reference DRN-5161683
3 Dec 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5161683 The complaint Mr B complains about the increase in premium for his pet insurance policy with Royal & Sun Alliance Insurance Limited (“RSA”). What happened Mr B took out pet insurance for his dog in April 2023. The premium for 12 months’ cover was £233.18. When he receive... (2 pages)View decision -
Decision Reference DRN-4900875
2 Dec 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4900875 The complaint Mrs F complains that J P Morgan Europe Limited trading as Chase declined her disputed transaction claim. What happened In November 2023 Mrs F purchased a 3D laser printer from a merchant and paid using her Chase debit card. Mrs F discovered that the item was fa... (3 pages)View decision -
Decision Reference DRN-5133296
2 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5133296 The complaint Ms O has complained that Nationwide Building Society won’t refund some money she paid, in what she says was a scam. What happened In summer 2020, Ms O sent around £23,000 from her Nationwide account to an individual via an international money transfer service. ... (2 pages)View decision -
Decision Reference DRN-5180366
2 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5180366 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened In early March 2023, Mr K came across an advertisement for an investment firm “X” in... (12 pages)View decision -
Decision Reference DRN-4867297
2 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4867297 The complaint Mr B complains that Nationwide Building Society (‘Nationwide’) won’t reimburse the money he lost when he says he fell victim to a scam. What happened Mr B says that he was introduced to an investment opportunity with a company I’ll call H in this decision. H o... (3 pages)View decision -
Decision Reference DRN-5056197
2 Dec 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5056197 The complaint Mr B complains that Aviva Life & Pensions UK Limited (Aviva) transferred his pension plan before he’d taken UK-regulated financial advice and without receiving the required Confirmation of Advice (COA) form. This has led to Mr B losing the guaranteed benefi... (9 pages)View decision
