We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5592738
15 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5592738 The complaint Mr and Mrs R complain that Lloyds Bank PLC (‘Lloyds’) blocked and closed their account. What happened Mr and Mrs R had a joint current account with Lloyds. In November 2024, two payments, one for £60 and the other for £100, were received into the account. Mr a... (3 pages)View decision -
Decision Reference DRN-5757927
15 Aug 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5757927 The complaint Mr W and Mrs W are unhappy with the service provided by Accredited Insurance (Europe) Ltd (Accredited) after it refused to pay a claim made under their home insurance policy. Mr W and Mrs W are both party to this complaint. Mr W is the insured and Mrs W is the... (3 pages)View decision -
Decision Reference DRN-5422626
15 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5422626 The complaint Mr A complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complain... (5 pages)View decision -
Decision Reference DRN-5422558
15 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5422558 The complaint Mr A complains that Nationwide Building Society didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well kn... (4 pages)View decision -
Decision Reference DRN-5422604
15 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5422604 The complaint Mr A complains that Lloyds Bank Plc didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-5422658
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5422658 The complaint Mr A complains that Revolut Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both pa... (5 pages)View decision -
Decision Reference DRN-5748906
15 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5748906 The complaint Mr G has complained that Lloyds Bank PLC (‘Lloyds’) irresponsibly agreed to grant him an overdraft facility followed by limit increases that he couldn’t afford. He says by doing so Lloyds acted irresponsibly and so worsened his financial situation. What happen... (4 pages)View decision -
Decision Reference DRN-5506049
15 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5506049 The complaint Mr A complains that Wise Payments Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5711744
15 Aug 2025 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5711744 The complaint Mrs N and Mr N complain about Royal & Sun Alliance Insurance Limited’s handling of their buildings insurance claim. What happened The background to this complaint is complex, long and well known to both parties. So, I’m not going to provide a full summary h... (6 pages)View decision -
Decision Reference DRN-5145474
15 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5145474 The complaint Mr R is unhappy that National Westminster Bank Plc has decided not to refund him, after he says he was the victim of a scam. What happened Mr R made 301 payments to W between 2015 and 2023, to three different accounts held by W. Mr R confirmed he also sent mo... (6 pages)View decision
