We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 361839 results
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Decision Reference DRN-5046749
11 Dec 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5046749 The complaint Mr G complains that The Co-operative Bank Plc stopped a payment from his account and then blocked and closed the account. What happened On 26 April 2024 Mr G tried to make an online payment of £9,000 to a beneficiary, whom I’ll call “V”. Co-op Bank declined to ... (2 pages)View decision -
Decision Reference DRN-5195566
11 Dec 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-5195566 The complaint Mr M complains that Yorkshire Building Society (“YBS”) gave him wrong information in response to his enquiry about interest information reported to His Majesty’s Revenue and Customs (“HMRC”). He has raised a number of concerns in relation to the service he rece... (3 pages)View decision -
Decision Reference DRN-5071533
11 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5071533 The complaint Mr G is unhappy with how Bank of Scotland plc trading as Halifax (‘BOS’) dealt with a claim under Section 75 of the Consumer Credit Act 1974 (‘S75’). What happened Around late 2019 Mr G says a family member, who I’ll refer to as ‘T’, underwent surgery organise... (4 pages)View decision -
Decision Reference DRN-4815407
11 Dec 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4815407 The complaint Ms N complains that the car she acquired through Blue Motor Finance Ltd (“BMF”) wasn’t of satisfactory quality. She says she took the car to an approved dealer, and it identified unnatural and man-made damage, and she’s had to pay around £1,000 for diagnostics ... (4 pages)View decision -
Decision Reference DRN-4833531
11 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4833531 The complaint Ms C complains that Santander UK Plc (Santander) won’t refund money she lost money in an investment scam. What happened What Ms C says: In 2018, Ms C was told about an investment by a family friend – who said they’d received good returns from it. She went to an... (4 pages)View decision -
Decision Reference DRN-5159821
11 Dec 2024 Brown Shipley & Co Limited UpheldInvestmentsDRN-5159821 The complaint The executors of the Estates of Mr and Mrs C have complained about Brown Shipley & Co Limited, trading as Brown Shipley’s (‘Brown Shipley’) handling of the late Mr and Mrs C’s finances and the estates. Advice hadn’t been given about the repayment of the int... (7 pages)View decision -
Decision Reference DRN-5204406
11 Dec 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5204406 The complaint X have complained that Nationwide Building Society is unfairly requiring them to use a card reader to make a transfer using online banking. What happened On 14 May 2024, X tried to transfer money to an existing payee, using online banking. But on this occasion,... (3 pages)View decision -
Decision Reference DRN-5148383
11 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5148383 The complaint Mrs D is unhappy that Aviva Insurance Limited (Aviva) only partly covered her private medical insurance claim. What happened Mrs D has a private medical insurance policy taken through her husband’s group policy. Aviva is the underwriter. In June 2024, Mrs D had... (2 pages)View decision -
Decision Reference DRN-5028708
11 Dec 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5028708 The complaint Mr C has complained that Scottish Widows Limited (Scottish Widows) has prevented from withdrawing funds from his personal pension, caused him harm during the course of complaining about this, and been negligent with his personal information. What happened Mr C... (3 pages)View decision -
Decision Reference DRN-5124635
11 Dec 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5124635 The complaint Mr L complains that Aviva Insurance Limited wouldn’t honour its quote for the renewal of his motor insurance policy. He wants a refund of the increase in premium he now pays . What happened Mr L’s policy was due for renewal and Aviva sent him a quote, but this ... (2 pages)View decision
