We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5431913
4 Dec 2025 Sandringham Financial Partners Limited Not upheldInsuranceDRN-5431913 The complaint Miss H complains about the suitability of life and critical illness cover sold to her by Sandringham Financial Partners Limited and says that she was misled into taking out. What happened In 2002 Miss H first met the adviser, Mr M, who worked for a different bu... (5 pages)View decision -
Decision Reference DRN-5889362
4 Dec 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5889362 The complaint Mr C, the director of J (a limited company), complains on behalf of J that Lloyds Bank Plc (‘Lloyds’) won’t reimburse the funds J lost when it fell victim to a scam. What happened What J says On behalf of J, Mr C says that he received information about a rent... (5 pages)View decision -
Decision Reference DRN-5851937
4 Dec 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5851937 The complaint Mr J complains that Moneybarn No.1 Limited (Moneybarn) lent to him irresponsibly. What happened Mr J took out a motor finance agreement for £4,000 over 42 months with Moneybarn, in June 2017. The monthly repayments were £182.69, and Mr J settled the agreement ... (3 pages)View decision -
Decision Reference DRN-5966397
4 Dec 2025 Legal and General Assurance Society Limited UpheldInsuranceDRN-5966397 The complaint Mr C complains because Legal and General Assurance Society Limited (‘L&G’) hasn’t paid his claim under an income protection insurance policy. What happened Mr C is insured under a group income protection insurance policy provided by his employer and underwr... (5 pages)View decision -
Decision Reference DRN-5954952
4 Dec 2025 Millennium Insurance Company Limited Not upheldInsuranceDRN-5954952 The complaint Mr J complains that Millennium Insurance Company Limited has turned down an unemployment claim he made on a short-term income protection insurance policy. All references to Millennium include the actions of its third-party administrator. What happened The circu... (3 pages)View decision -
Decision Reference DRN-5913388
4 Dec 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5913388 The complaint Mr L complains about incomplete and misleading information provided by Nationwide Building Society about transactions on his current account, and about customer service in a branch. What happened Mr L banks with Nationwide. He complained that when reviewing tra... (2 pages)View decision -
Decision Reference DRN-5922948
4 Dec 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5922948 The complaint Mr and Mrs M’s complaint is that Barclays Bank UK PLC has mishandled the mortgage they have with it. They believe this is the case as for ‘more than a decade, Barclays has failed to act in good faith, provide transparent information, and comply with regulatory ... (5 pages)View decision -
Decision Reference DRN-5718742
4 Dec 2025 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-5718742 The complaint Ms T complains that AJ Bell Management Limited (“AJB”) has failed to administer her Self-Invested Personal Pension (“SIPP”) and Individual Savings Account (“ISA”) in line with the terms and conditions of the products. What happened Ms T has been assisted in her ... (3 pages)View decision -
Decision Reference DRN-5846781
4 Dec 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5846781 The complaint Mr M1, who holds power of attorney for his father Mr M, complains that Nationwide Building Society failed to register the power of attorney and allowed Mr M to open a new current account. What happened Sadly Mr M has a number of health conditions, including dem... (4 pages)View decision -
Decision Reference DRN-5971098
4 Dec 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5971098 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr A is represented by a firm I’ll refer to as ‘W’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision