We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
-
Decision Reference DRN-5229089
3 Feb 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5229089 The complaint Mr D complains NewDay Ltd trading as Aquacard irresponsibly lent to him. Mr D is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr D himself. What h... (3 pages)View decision -
Decision Reference DRN-5283184
3 Feb 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5283184 The complaint Mr S complains that National Westminster Bank Plc won’t refund the money he says was lost as the result of a scam. Mr S is professionally represented in bringing his complaint to our service, but for ease of reading I’ll refer to all submissions as being made b... (6 pages)View decision -
Decision Reference DRN-5215790
3 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5215790 The complaint Mr H complains about the service he received in a Bank of Scotland plc trading as Halifax branch and how his subsequent complaint was handled. What happened Mr H went to a Halifax branch to withdraw £1,000 in cash. He says he successfully withdrew £500 from a ... (4 pages)View decision -
Decision Reference DRN-5241577
3 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5241577 The complaint Ms E and Mr W complain about how Admiral Insurance (Gibraltar) Limited settled another driver’s claim made on their motor insurance policy. Mr W is a named driver on Ms E’s policy and represents her in this matter. What happened Mr W hit a parked car whilst re... (2 pages)View decision -
Decision Reference DRN-5066041
3 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5066041 The complaint Mrs B complains that Revolut Limited didn’t do enough to prevent her from falling victim to a scam. Mrs B has used a representative to bring her complaint, but for ease of reading, I’ll mostly just refer to Mrs B herself where I mean both her and the represent... (3 pages)View decision -
Decision Reference DRN-5207497
3 Feb 2025 Marshmallow Financial Services Ltd Not upheldInsuranceDRN-5207497 The complaint Miss C complains about Marshmallow Financial Services Ltd’s handling of the sale of a car insurance policy. What happened In April 2024, Miss C accepted a quote for a car insurance policy, through a comparison site. Miss C said after she paid for the policy, sh... (2 pages)View decision -
Decision Reference DRN-5269108
3 Feb 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5269108 The complaint Mr R, with the help of a professional representative, has complained about a transfer from his Scottish Widows Limited pension policy to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in September 2014. The QROPS was subsequently used to inv... (16 pages)View decision -
Decision Reference DRN-5231184
3 Feb 2025 Skipton Building Society Not upheldBanking and PaymentsDRN-5231184 The complaint Miss A complains as representative of Mr M, that Skipton Building Society (Skipton) failed to place funds into an ISA. What happened Miss A says she holds a power of attorney (POA) for Mr M, and she telephoned Skipton on 5 April 2024 to place £20,000 into his I... (2 pages)View decision -
Decision Reference DRN-5286170
3 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5286170 The complaint Mr R, with the help of a professional representative, has complained about a transfer from his The Prudential Assurance Company Limited (Prudential) deferred annuity pension policy to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in October... (16 pages)View decision -
Decision Reference DRN-5288536
3 Feb 2025 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-5288536 The complaint Miss B has complained about a transfer of her Phoenix Life Limited pension to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in Malta in October 2014. Miss B’s QROPS was intended to be used to invest in Dolphin Capital (which later became the German ... (14 pages)View decision
