We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5148697
2 Dec 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5148697 Complaint Ms L complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Ms L is being represented by a Claims Ma... (3 pages)View decision -
Decision Reference DRN-5181523
1 Dec 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5181523 The complaint Ms B complains Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) irresponsibly entered into a personal contract purchase (PCP) agreement because it didn’t complete appropriate checks to ensure the agreement was affordable for her. ... (7 pages)View decision -
Decision Reference DRN-4718064
1 Dec 2024 247 Money Group Limited Not upheldConsumer CreditDRN-4718064 The complaint Ms R complains that the car she acquired through 247 Money Group Limited (t/a 247Money) wasn’t of satisfactory quality and she’s unhappy with the way in which it has investigated her complaint. What happened Ms R acquired a used car in December 2022 with a hire... (3 pages)View decision -
Decision Reference DRN-4835217
1 Dec 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4835217 The complaint Mr B complains that the car he acquired through Oodle Financial Services Limited trading as Oodle Car Finance (“Oodle”) is faulty and they should repair it, but these repairs should be conducted locally to him so he can be without the car for the least amount o... (3 pages)View decision -
Decision Reference DRN-5050142
1 Dec 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5050142 The complaint Mr and Mrs C have complained that Liverpool Victoria Insurance Company Limited (LV) declined a claim they made for storm damage under their home and buildings insurance policy. What happened Mr and Mrs C reported damage caused by a damaged chimney stack during ... (3 pages)View decision -
Decision Reference DRN-5002472
1 Dec 2024 Wakam Not upheldInsuranceDRN-5002472 The complaint Mr D and Miss H complain that Wakam proportionately settled their claim. Wakam said Mr D and Miss H misrepresented information when they applied for a home and buildings insurance policy with it. What happened Mr D and Miss H took out a home and buildings insu... (3 pages)View decision -
Decision Reference DRN-5086878
1 Dec 2024 Rothesay Life Plc Not upheldPensions and AnnuitiesDRN-5086878 The complaint Ms L complains that Rothesay Life Plc trading as Rothesay have unfairly declined to treat her as eligible for a dependant’s pension under her late mother’s annuity policy.. What happened Ms L was executor under her mother’s will. During her lifetime she was he... (2 pages)View decision -
Decision Reference DRN-5181528
30 Nov 2024 Pathlines Pensions UK Limited UpheldPensions and AnnuitiesDRN-5181528 The complaint London & Colonial Services Limited recently changed its name to Pathlines Pensions UK Limited, for ease of reference I'll simply be referring to the business as ‘L&C’ throughout this decision. Mr M complains about the due diligence L&C underto... (48 pages)View decision -
Decision Reference DRN-5150219
30 Nov 2024 Sabre Insurance Company Limited Not upheldInsuranceDRN-5150219 The complaint Mr T has complained that Sabre Insurance Company Limited (“Sabre”) has treated him unfairly in relation to a claim he made following the theft of his vehicle. What happened Mr T took out insurance cover for his van in December 2023 with Sabre. In February 2024,... (3 pages)View decision -
Decision Reference DRN-4997577
30 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4997577 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr W has an account with Revolut which he says he opened during the scam at the scammer’s suggestion. He did so on 12 October 2023.... (2 pages)View decision
