We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5321357
19 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5321357 The complaint Mr M complains that Nationwide Building Society (NBS) acted irresponsibly in agreeing to his application for a credit card. What happened In June 2024 Mr M applied for a credit card account with NBS. His application was successful and a credit limit of £4,500 w... (3 pages)View decision -
Decision Reference DRN-5274207
19 Mar 2025 Volvo Car Financial Services UK Limited UpheldConsumer CreditDRN-5274207 The complaint Ms M is unhappy that a car supplied to her under a conditional sale agreement with Volvo Car Financial Services UK Limited was of an unsatisfactory quality. What happened In March 2023, Ms M was supplied with a new car through a conditional sale agreement with... (5 pages)View decision -
Decision Reference DRN-5384741
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5384741 The complaint Mr N complains that Monzo Bank Ltd (Monzo) won’t refund a £400 transaction which he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr N says he lost his wa... (2 pages)View decision -
Decision Reference DRN-5356607
19 Mar 2025 One Call Insurance Services Limited Not upheldInsuranceDRN-5356607 The complaint J, a limited company, complains about the way One Call Insurance Services Limited handled a claim it made on its commercial motor insurance policy. J is being represented in bringing this complaint by its director, Mr S. I have at points referred to him, as we... (3 pages)View decision -
Decision Reference DRN-5297833
19 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5297833 The complaint Mr M has complained about two loans he took out with Loans 2 Go Limited. He says the loans were unaffordable and therefore shouldn’t have been given to him. What happened In April 2021 Mr M applied online for a £250 loan with Loans 2 Go. The loan was set to hav... (4 pages)View decision -
Decision Reference DRN-5408445
19 Mar 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5408445 The complaint Mr K F has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance “Barclays PF” rejected the late Mr M F’s claim against it under Section 140 of the Consumer Credit Act 1974. The complaint is about a solar panel system “the s... (6 pages)View decision -
Decision Reference DRN-4806347
19 Mar 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4806347 The complaint Mr D complains that Santander UK Plc won’t reimburse him money he lost after being defrauded. What happened In 2021, Mr D was looking to have renovations carried out at his family home and posted an ad online looking for recommendations. He received the details... (3 pages)View decision -
Decision Reference DRN-5333648
19 Mar 2025 AmTrust Specialty Limited UpheldInsuranceDRN-5333648 The complaint Ms P complains about AmTrust Specialty Limited (“Amtrust”)’s handling of her building guarantee claim. All references to Amtrust also include its appointed agents. What happened What my complaint considers My decision covers events from May 2024 up to Amtrust’s... (3 pages)View decision -
Decision Reference DRN-5298584
19 Mar 2025 Aviva Insurance Limited UpheldInsuranceDRN-5298584 The complaint Mr K complains about the amount Aviva Insurance Limited (“Aviva”) valued his car for, and the claims service it gave him when he made a claim under his motor insurance policy. What happened Mr K had a motor insurance policy with Aviva covering his car which he’... (4 pages)View decision -
Decision Reference DRN-5362925
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5362925 The complaint Mr I is unhappy that Monzo Bank Ltd defaulted his account. What happened Mr I held a Monzo current account with an agreed overdraft facility of £500. In March 2024, Mr I’s account balance was slightly beyond the agreed overdraft limit, and on 25 March 2024, Mr ... (3 pages)View decision
