We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5281228
31 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5281228 The complaint Mr O is unhappy that Barclays Bank UK plc trading as Barclaycard (‘Barclaycard’) reduced his personal credit card limit from £20,000 to £250. Mr O would like Barclaycard to increase his credit limit to £5,000 and pay him compensation for the distress and incon... (3 pages)View decision -
Decision Reference DRN-4787735
31 Jan 2025 Assetz SME Capital Limited Not upheldInvestmentsDRN-4787735 The complaint Mr M complains about losses he has incurred on a loan he invested in on Assetz SME Capital Limited’s peer-to-peer (P2P) lending platform. He says its failure to complete sufficient due diligence and monitoring of the loan has resulted in him losing money. What... (5 pages)View decision -
Decision Reference DRN-4743845
31 Jan 2025 Black Horse Limited Not upheldConsumer CreditDRN-4743845 The complaint Mr T complains about the quality of a used car he acquired through a hire purchase agreement with Black Horse Limited trading as Jaguar Financial Services (‘Jaguar FS’). Mr T says he was given false information about the car when he purchased it. He says he was... (3 pages)View decision -
Decision Reference DRN-5190919
31 Jan 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5190919 The complaint Mr K complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Mr K is being represented in this complaint by his daughter, Mrs S, who he has appointed as attorney to act on his behalf. But,... (6 pages)View decision -
Decision Reference DRN-4997567
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4997567 The complaint Mr L says Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr L saw an advert online for a cryptocurrency investment firm. He sent funds between March and April 2023 to an account he created with... (7 pages)View decision -
Decision Reference DRN-5223166
31 Jan 2025 Rooftop Mortgages Limited Not upheldMortgagesDRN-5223166 The complaint Mr and Mrs S’ complaint relates to a buy-to-let mortgage they have with Rooftop Mortgages Limited. They do not consider that Rooftop have acted appropriately since they began having difficulties paying the mortgage in mid-2023 following interest rate rises. Thi... (9 pages)View decision -
Decision Reference DRN-5245358
31 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245358 The complaint Mrs H complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In January 2023, Mrs H saw an advert online featuring a well-known public figure advertising investing in cryptocurrency. She followed a link in t... (10 pages)View decision -
Decision Reference DRN-5243955
31 Jan 2025 Trading 212 UK Limited UpheldInvestmentsDRN-5243955 The complaint Mr C complains that Trading 212 UK Limited (‘T212’) has unfairly accused him of taking advantage of an incorrect price – a manifest error – and trying to reclaim the £49,848.24 profit he made from those trades. He says he has been financially disadvantaged, and... (8 pages)View decision -
Decision Reference DRN-5298780
31 Jan 2025 Ageas Insurance Limited UpheldInsuranceDRN-5298780 The complaint Mr H complains Ageas Insurance Limited (Ageas) caused damage to his car when it attended to his roadside assistance call out. Ageas are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediary. As Ageas ... (3 pages)View decision -
Decision Reference DRN-4719747
31 Jan 2025 Lex Autolease Ltd Not upheldConsumer CreditDRN-4719747 Complaint Mrs B complains that Lex Autolease (“Lex”) unfairly failed to notify her of the additional tax charge that it passed onto her as part of a hire agreement. Background In April 2022, Mrs B signed a regulated hire agreement with Lex in order to hire a brand-new car. ... (4 pages)View decision
