We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369228 results
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Decision Reference DRN-5368109
19 Mar 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5368109 The complaint Mr A says Loans 2 Go Limited irresponsibly lent to him. What happened Mr A took out a loan for £750 from Loans 2 Go on 28 May 2024. The monthly repayments were £154.17 and the total repayable was £2,775.06. Mr A says the loan was unaffordable and too expensive ... (3 pages)View decision -
Decision Reference DRN-5088289
19 Mar 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5088289 The complaint Mr T has complained about the administration of a withdrawal request from his Self-Invested Personal Pension (‘SIPP’) with Aviva Life & Pensions UK Limited (‘Aviva’). He says Aviva mistook his request to expedite an existing withdrawal as a request for a se... (3 pages)View decision -
Decision Reference DRN-5312255
19 Mar 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5312255 The complaint Mr B complains that Capital One (Europe) plc irresponsibly lent to him. Mr B is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr B himself. What ha... (2 pages)View decision -
Decision Reference DRN-5200283
19 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5200283 The complaint Mrs A complains that Wise Payments Limited would not refund money she lost to a scam. Mrs A is represented by C, for ease, I have referred to comments made by C as being made by Mrs A. What happened Mrs A said she made the following faster payments to several... (3 pages)View decision -
Decision Reference DRN-5301287
19 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5301287 The complaint Mr N complains that Vanquis Bank Limited irresponsibly lent to him. Mr N is represented by a solicitors firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr N himself. What happen... (4 pages)View decision -
Decision Reference DRN-5407995
19 Mar 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5407995 The complaint Mr A complains HSBC UK Bank Plc didn’t do enough to assist him in locating funds that went missing after a transfer. What happened I sent the parties a provisional decision in March 2025, in which I set out the following background information to the complaint ... (3 pages)View decision -
Decision Reference DRN-5302432
19 Mar 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5302432 The complaint Mr B complains about Admiral Insurance (Gibraltar) Limited (Admiral) cancelling his motor insurance policy. Any reference to Admiral in this decision includes their agents. What happened In April 2024 Mr B took out a motor insurance policy with Admiral, throu... (4 pages)View decision -
Decision Reference DRN-5369633
19 Mar 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5369633 The complaint Mr G complains that Barclays Bank UK PLC has incorrectly reported mortgage arrears to credit reference agencies. What happened Mr G has a repayment mortgage with Barclays. During the pandemic, Barclays agreed to a six-month payment deferral which ended in Octob... (2 pages)View decision -
Decision Reference DRN-5326120
19 Mar 2025 Lloyds Bank PLC Not upheldMortgagesDRN-5326120 The complaint Mr and Mrs O’s complaint relates to a buy-to-let mortgage they have with Lloyds Bank PLC. They are unhappy that Lloyds is pursuing legal action to repossess the mortgaged property because the mortgage was not repaid in 2022 when Lloyds says the term ended. They... (3 pages)View decision -
Decision Reference DRN-5405843
19 Mar 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5405843 The complaint Mr G’s complaint is about a commercial mortgage he has with HSBC UK Bank Plc. He complained that HSBC didn’t review his monthly payment when it should have and as a result the mortgage balance has increased because of the addition of unpaid interest, and the m... (4 pages)View decision
