We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5281147
23 Jan 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5281147 The complaint Ms V complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) th... (6 pages)View decision -
Decision Reference DRN-4780586
23 Jan 2025 IG Markets Limited Not upheldInvestmentsDRN-4780586 The complaint Mr G complains IG Markets Limited (‘IGUK’) unfairly suspended his CFD trading account following a change of address. He is also unhappy IGUK charged him fees during that suspension. What happened Mr G opened a CFD trading account with IGUK in 2016, and also ha... (4 pages)View decision -
Decision Reference DRN-5222678
23 Jan 2025 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5222678 The complaint Mr C complains that American Express Services Europe Limited (AESEL) irresponsibly lent to him. What happened Mr C applied for an Amex credit card in August 2022. His application was accepted, and he was given an £8,500 credit limit. Mr C says Amex irresponsibl... (3 pages)View decision -
Decision Reference DRN-5240467
23 Jan 2025 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5240467 The complaint Mr A has complained about a transfer of his Scottish Equitable Plc pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Gibraltar in September 2014. Mr A’s QROPS was subsequently used to invest Trafalgar Multi Asset Fund. The investment now a... (10 pages)View decision -
Decision Reference DRN-5089700
23 Jan 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5089700 The complaint Mrs G complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In September 2022 Mrs G entered into a ... (4 pages)View decision -
Decision Reference DRN-5241548
23 Jan 2025 U K Insurance Limited UpheldInsuranceDRN-5241548 The complaint Mrs M complains that U K Insurance Limited (UKI) hasn’t paid a cancelled port stop claim she made on a travel insurance policy. What happened Mrs M holds travel insurance as a benefit of a packaged account with her building society. In December 2023, Mrs M call... (3 pages)View decision -
Decision Reference DRN-5263290
23 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5263290 The complaint Mr C is unhappy about problems with using the automated telephone banking service of Bank of Scotland plc trading as Halifax. What happened Mr C tried to use Halifax’s automated telephone banking system to obtain the balance on his account. When he asked to ch... (2 pages)View decision -
Decision Reference DRN-5240466
23 Jan 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5240466 The complaint Mr A has complained about a transfer of his Aviva Life & Pensions UK Limited pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Gibraltar in September 2014. Mr A’s QROPS was subsequently used to invest in the Trafalgar Multi Asset Fund.... (11 pages)View decision -
Decision Reference DRN-5189861
23 Jan 2025 Atlanta Insurance Intermediaries Limited Not upheldInsuranceDRN-5189861 The complaint Miss S complains Atlanta Insurance Intermediaries Limited (Atlanta) are requesting payment of premiums following the cancellation of her motor insurance policy. Miss S is being represented in this complaint by a family member, but as Miss S was the policyholder... (2 pages)View decision -
Decision Reference DRN-5230045
23 Jan 2025 First Central Underwriting Limited UpheldInsuranceDRN-5230045 The complaint Miss M complains about the way First Central Underwriting Limited (First Central) have handled the claim she made under her motor insurance policy. What happened The details of this complaint will be well known to both parties and so I’ve summarised events. In ... (4 pages)View decision
