We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5014114
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5014114 The complaint E, a limited company, complains that Barclays Bank UK Plc unreasonably blocked their accounts without explanation. What happened The background to this complaint is well known to both parties, so I will summarise it only briefly here. On 8 August 2023 the dir... (2 pages)View decision -
Decision Reference DRN-5157549
19 Nov 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-5157549 The complaint Mr J is complaining about National Westminster Bank Plc because he’s dissatisfied with how his loan was handled following Covid payment breaks. He says NatWest extended the term of the loan without his agreement and that refinance agreements reached with the ba... (5 pages)View decision -
Decision Reference DRN-4953515
19 Nov 2024 Niche Private Clients Ltd UpheldPensions and AnnuitiesDRN-4953515 The complaint Mr S complains that Niche Private Clients Ltd (“Niche”) failed to correctly calculate, or explain, how some income he wished to take from his pension savings would be taxed. What happened Mr S holds pension savings on which he received ongoing advice and suppor... (4 pages)View decision -
Decision Reference DRN-5157036
19 Nov 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5157036 The complaint Ms C complains that Scottish Widows Limited mismanaged her funds after she reached her normal retirement date and her lifestyle programme ended. She believes this has caused her a loss. What happened I set out the background to this complaint and my provisional... (7 pages)View decision -
Decision Reference DRN-5157508
19 Nov 2024 Fairmead Insurance Limited UpheldInsuranceDRN-5157508 The complaint Mrs T complains Fairmead Insurance Limited unfairly declined a claim she made on her home insurance policy for damage to a conservatory. When the claim was brought and the complaint initially made, there was a joint policyholder, Mr T. Sadly having issued by pr... (5 pages)View decision -
Decision Reference DRN-5156233
19 Nov 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-5156233 The complaint Mr W complains about how Markerstudy Insurance Company Limited dealt with a claim on his taxi insurance policy. What happened Mr W’s taxi was parked on his driveway at home. During a storm, several tiles fell off the roof of his rented house and damaged his ta... (3 pages)View decision -
Decision Reference DRN-5115434
19 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5115434 The complaint Mr M complains that Tesco Personal Finance PLC trading as Tesco Bank incorrectly charged him a Cash Transaction Fee and interest. What happened Mr M holds a credit card account with Tesco. On 1 June 2024 Mr M made a transaction to Mortgages First Ltd for £99.00... (3 pages)View decision -
Decision Reference DRN-4949886
19 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4949886 The complaint Ms C and Mr C are unhappy with the assistance Ms C received from Red Sands Insurance Company (Europe) Limited under their travel insurance policy, after she was injured abroad. As this complaint relates to Ms C’s injury, I’ve referred to her throughout. And al... (4 pages)View decision -
Decision Reference DRN-4822290
19 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4822290 The complaint Mr W complains about the handling of a number of chargeback requests he asked Revolut Ltd to raise on his behalf. What happened At various points in time Mr W asked Revolut to raise a number of chargebacks on his behalf. These were requests made by Mr W in resp... (3 pages)View decision -
Decision Reference DRN-5094240
19 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5094240 The complaint Mrs C is unhappy that The Royal London Mutual Insurance Society Limited declined a claim made on a term assurance policy she held jointly with her husband, Mr C after he sadly died. Although Mrs C is being represented in this complaint, for ease, I’ve referred... (9 pages)View decision
