We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5215088
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5215088 The complaint Miss H is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Events appear to have begun when Miss H responded to a fake text about a parcel delivery. A few days later, on 26 October 2023, she was cont... (4 pages)View decision -
Decision Reference DRN-5198247
17 Mar 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5198247 The complaint Mr B complains about the amount that he’s been charged by Moneybarn No. 1 Limited when it terminated the conditional sale agreement under which a car had been supplied to him. What happened A used car was supplied to Mr B under a conditional sale agreement with... (3 pages)View decision -
Decision Reference DRN-5403602
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5403602 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-5213775
17 Mar 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5213775 The complaint Mr M complains that the car supplied by BMW Financial Services(GB) Limited trading as Alphera Financial Services wasn’t of satisfactory quality when supplied. Mr M wants to reject the car, terminate the credit agreement and be reimbursed for the diagnostic repo... (4 pages)View decision -
Decision Reference DRN-5383089
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5383089 The complaint Miss C is unhappy Revolut Ltd won’t refund the money she lost as the result of a scam. Miss C made her complaint to Revolut through a representative. The representative no longer acts for her and, for ease, I’ll refer to all submissions as being from Miss C. Wh... (19 pages)View decision -
Decision Reference DRN-5187724
17 Mar 2025 Arch Insurance (UK) Limited Not upheldInsuranceDRN-5187724 The complaint Mr and Mrs N are unhappy with how Arch Insurance (UK) Limited have dealt with a claim for subsidence made on a Residential Property Owners policy. What happened Mr and Mrs N’s tenant reported water ingress to the property and cracks appearing. They made a claim... (4 pages)View decision -
Decision Reference DRN-5014669
17 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5014669 The complaint Miss A complains that Barclays Bank UK PLC won’t refund to her the money that she paid for some dental treatment. What happened Miss A made a debit card payment of £1,539 in May 2022 from her bank account with Barclays Bank to a merchant for some dental treatme... (3 pages)View decision -
Decision Reference DRN-5212800
17 Mar 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5212800 The complaint Mr K complains about the way J.P. Morgan Europe Limited (operating under its Chase brand) handled his claim for a refund of payments made to an immigration consultancy. He says that the services were not delivered and that, because he paid the consultancy in pa... (2 pages)View decision -
Decision Reference DRN-5350416
17 Mar 2025 Bank of Scotland Plc UpheldMortgagesDRN-5350416 The complaint Miss A complains about the way Bank of Scotland plc trading as Halifax (Halifax) has handled her mortgage account following the breakdown of her relationship with the joint borrower, who I will call Mr W. What happened Miss A took out a mortgage with Halifax wi... (3 pages)View decision -
Decision Reference DRN-4974875
17 Mar 2025 Curve UK Limited Not upheldBanking and PaymentsDRN-4974875 The complaint Mr H complains that Curve UK Limited won’t refund to him the amount that he’s claimed for some holiday accommodation. What happened Mr H used a debit card provided by Curve UK to pay for some holiday accommodation to be used in May 2024 and €626.47 was charged ... (2 pages)View decision
