We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
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Decision Reference DRN-5215322
17 Jan 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5215322 The complaint Mr and Mrs S complain, through their solicitor. that a charge registered on the title to their property in 2005 by Barclays Bank UK PLC for a loan wasn’t cleared off the title at the Land Registry although the loan had been redeemed. Mr and Mrs S want the bank ... (3 pages)View decision -
Decision Reference DRN-5269586
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5269586 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened Mr D has told us that i... (8 pages)View decision -
Decision Reference DRN-5153439
17 Jan 2025 Skipton Building Society UpheldMortgagesDRN-5153439 The complaint Mr H complains that Skipton Building Society unfairly uploaded a marker about him to the National Hunter database. What happened In October 2023 Mr H and his partner applied for a joint mortgage with Skipton. Skipton declined their application because it says ... (4 pages)View decision -
Decision Reference DRN-5235378
17 Jan 2025 Amtrust Europe Limited UpheldInsuranceDRN-5235378 The complaint Miss S has complained about her building warranty provider Amtrust Europe Limited. She is unhappy because it won’t refund her the cost of a report. What happened Miss S noted water damage in a bedroom. As her property benefitted from a building warranty she c... (3 pages)View decision -
Decision Reference DRN-5149890
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149890 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an investment opportunity through social media. An individual with a significant following said they could help her invest her money so she signed u... (7 pages)View decision -
Decision Reference DRN-5269119
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5269119 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr R is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well-known to the parties... (5 pages)View decision -
Decision Reference DRN-4982379
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4982379 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an investment opportunity through social media. An individual contacted her and said they could help her invest in cryptocurrency. She spoke with th... (8 pages)View decision -
Decision Reference DRN-5253068
17 Jan 2025 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-5253068 The complaint Mr R complains that Vanguard Asset Management Ltd (Vanguard) caused avoidable delays to the set up his SIPP. This led to a delay in accessing his monthly pension and his Tax-Free Cash (TFC) lump sum, which meant he couldn’t make the investments he wanted to mak... (3 pages)View decision -
Decision Reference DRN-5257247
17 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5257247 The complaint Mr E is unhappy about the service he received from Lloyds Bank PLC. What happened On one occasion when Mr E visited a Lloyds branch, he was directed to the wrong queue and it took him about 20 minutes to be served. On another visit to a branch when he reached t... (2 pages)View decision -
Decision Reference DRN-5160928
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5160928 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an individual on social media who claimed to have a fully remote job opportunity. She looked into the website and felt it looked genuine, so signed ... (3 pages)View decision
