We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4985179
15 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4985179 The complaint Mr F complains Barclays Bank UK PLC (“Barclays”) closed his account without explanation. Mr F also complains Barclays has discriminated against him; are improperly applying its Know Your Customer (KYC) checks; and blacklisted him. What happened The details of t... (4 pages)View decision -
Decision Reference DRN-4825430
15 Nov 2024 Project Solar UK Ltd Not upheldConsumer CreditDRN-4825430 The complaint Mr G has complained that Project Solar UK Ltd misled him about the financial benefits he could expect from a solar panel system it sold to him. Mr G has been represented in bringing his complaint but, to keep things simple, I’ll refer to Mr G throughout. What h... (5 pages)View decision -
Decision Reference DRN-4831805
15 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4831805 The complaint Mr G complains that Nationwide Building Society did not refund a series of payments he says he lost to a scam. What happened Mr G was looking to invest and found a company I’ll call ‘HS’ for the purpose of this decision. HS had several different building projec... (3 pages)View decision -
Decision Reference DRN-4806576
15 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-4806576 The complaint Mr S complains that a fixed sum loan agreement that he took out with Mitsubishi HC Capital UK Plc wasn’t clearly explained to him. He says the adviser who sold him the loan didn’t explain that interest would be backdated to the start of the agreement if no paym... (2 pages)View decision -
Decision Reference DRN-4714455
15 Nov 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4714455 The complaint Mr K complains about a new car that he acquired using a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Volkswagen Financial Services (VFS). What happened In November 2022, Mr K entered into a hire purchase agreement with VFS ... (2 pages)View decision -
Decision Reference DRN-4663361
15 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4663361 The complaint Miss U complains about how Santander UK Plc (“Santander”) handled her chargeback request for payments she made to two merchants. What happened The background of this dispute centres around several payments that Miss U made using her Santander debit card. She pa... (4 pages)View decision -
Decision Reference DRN-5115657
15 Nov 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-5115657 The complaint Mr R complains that FirstRand Bank Limited trading as Motonovo Finance was irresponsible in its lending to him. Mr R is represented by a third party but for ease of reference I have referred to Mr R throughout this decision. What happened Mr R was provided with... (3 pages)View decision -
Decision Reference DRN-5120129
15 Nov 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-5120129 The complaint Mrs I complains about St James’s Place UK Plc’s (SJP) handling of her pension transfer request. What happened Mrs I held a pension with SJP. She told SJP she wanted to transfer her pension to a Qualifying Recognised Overseas Pension (QROPS). The process initial... (5 pages)View decision -
Decision Reference DRN-4969934
15 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4969934 The complaint Mr R complains HSBC UK Bank Plc (“HSBC”) applied an adverse fraud marker against him. To put things right, Mr R wants the marker removed. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here in detail. In... (3 pages)View decision -
Decision Reference DRN-5097728
15 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5097728 The complaint Miss L has complained that NewDay Ltd acted irresponsibly when it approved her application for a credit card and then subsequently increased the card’s limit multiple times. Background Miss L applied for a credit card with NewDay in September 2017. Her applicat... (3 pages)View decision
