We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364862 results
-
Decision Reference DRN-5218120
17 Jan 2025 Hampshire Trust Bank Plc UpheldBanking and PaymentsDRN-5218120 The complaint Mr N is unhappy with Hampshire Trust Bank (HTB). He went to log in to his account but found he was no longer able to without a mobile phone. Mr N doesn’t have a mobile phone. What happened In May 2024 Mr N found he was unable to access his account. He said HT... (3 pages)View decision -
Decision Reference DRN-5218985
17 Jan 2025 Domestic & General Insurance Plc Not upheldInsuranceDRN-5218985 The complaint Mr O has complained that Domestic & General Insurance Plc (‘D&G’) declined his claim under his appliance protection policy. For the avoidance of doubt, the term D&G includes reference to its agents and representatives. What happened Mr O’s fridge-f... (3 pages)View decision -
Decision Reference DRN-5236520
17 Jan 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5236520 The complaint Ms F and Mr J are unhappy with the way Royal & Sun Alliance Insurance Limited (“RSA”) handled their water damage claim under their buildings insurance policy. The policy was held in joint names. For ease of reading and because he brought the complaint, I’ll... (3 pages)View decision -
Decision Reference DRN-5269583
17 Jan 2025 Assurant General Insurance Limited Not upheldInsuranceDRN-5269583 The complaint Mr M complains that Assurant General Insurance Limited (Assurant) declined a claim he made under his mobile phone insurance policy. What happened Mr M pays a monthly fee as part of his bank account to have a variety of different insurance and protection polici... (3 pages)View decision -
Decision Reference DRN-5261150
17 Jan 2025 Barclays Bank UK PLC UpheldMortgagesDRN-5261150 The complaint Ms C complains that Barclays Bank UK PLC hasn’t allowed her to make payments to her buy to let mortgage. It then began taking legal action to recover the arrears that resulted. What happened Ms C has a buy to let mortgage with Barclays. The property is tenanted... (5 pages)View decision -
Decision Reference DRN-4823724
17 Jan 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-4823724 The complaint Mr T complains about Interactive Investor Services Limited (II). He’s unhappy that he is unable to sell assets they hold on his behalf if he doesn’t agree to their terms. What happened Mr T held an Investment Trust Savings Plan (ITSP) with a firm (B1). In June ... (2 pages)View decision -
Decision Reference DRN-5239079
17 Jan 2025 HDI Global Specialty SE Not upheldInsuranceDRN-5239079 The complaint Mr and Mrs H complain about the handling of their legal expenses insurance claim by HDI Global Specialty SE. What happened The following is intended only as a brief summary of the relevant events. Additionally, for the sake of simplicity, I have largely just re... (3 pages)View decision -
Decision Reference DRN-4981384
17 Jan 2025 A L Risk Solutions Ltd Not upheldInsuranceDRN-4981384 The complaint A limited company, which I will refer to as O, complains about the sale of its commercial insurance policy by A L Risk Solutions Ltd. O considers A L Risk Solutions Ltd ought to have sold it a policy that would have allowed it to claim for losses arising from t... (5 pages)View decision -
Decision Reference DRN-4970042
17 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4970042 The complaint A charitable incorporated organisation (CIO), which I will refer to as G, complains that Barclays Bank UK Plc treated it poorly in relation to its bank account. What happened One of our investigators looked at this complaint. Briefly, she said: In October 2... (3 pages)View decision -
Decision Reference DRN-5264921
17 Jan 2025 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-5264921 The complaint Mr D has complained about the way that Marks & Spencer Financial Services Plc, trading as M&S Bank (‘M&S’) has been dealing with his credit card account. What happened Mr D is being represented by a third party in his complaint. He has made a numbe... (2 pages)View decision
