We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4876344
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876344 The complaint Mr N complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876301
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876301 The complaint Mr H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of his portfolio to a new provider. He feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the le... (3 pages)View decision -
Decision Reference DRN-4876339
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876339 The complaint Mrs H complains that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of her portfolio to a new provider. She feels the transfer was poorly handled, creating various delays, with the primary concern in terms of loss being the ... (3 pages)View decision -
Decision Reference DRN-4876368
10 Mar 2025 Barclays Bank Plc UpheldInvestmentsDRN-4876368 The complaint The trustees of T complain that Barclays Bank Plc trading as Barclays Wealth took too long to complete the transfer of a portfolio held within the trust to a new provider. They feel the transfer was poorly handled, creating various delays, with the primary conc... (3 pages)View decision -
Decision Reference DRN-5233951
10 Mar 2025 Motors Insurance Company Limited UpheldInsuranceDRN-5233951 The complaint Ms B has complained that Motors Insurance Company Limited (Motors) turned down her claim under her extended warranty covering her vehicle. Any reference to Motors includes its agents. What happened The details of this complaint are well known to both parties, s... (2 pages)View decision -
Decision Reference DRN-5294213
10 Mar 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5294213 The complaint Ms K complains that Clydesdale Bank Plc has declined to reimburse payments made as part of a scam. What happened As the facts are well known to both parties and not in dispute I’ll summarise them briefly. In early 2022, Ms K met a scammer online who she believe... (2 pages)View decision -
Decision Reference DRN-5294190
10 Mar 2025 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5294190 The complaint Ms K complains that American Express Services Europe Limited has declined to reimburse her for payments made as part of a scam. What happened As the facts are well known to both parties and not in dispute I’ll summarise them briefly. Ms K met a scammer online w... (2 pages)View decision -
Decision Reference DRN-5257490
10 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5257490 The complaint Ms K complains that National Westminster Bank Plc has declined to refund payments made in relation to a scam. What happened As the facts are well known to both parties and not in dispute, I’ll summarise them briefly. Ms K met a scammer online who was impersonat... (4 pages)View decision -
Decision Reference DRN-5358196
10 Mar 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5358196 The complaint Miss C complains about the handling of a claim by her insurer, Accredited Insurance (Europe) Ltd (Accredited), for damage at her property caused by an escape of water. Accredited use agents to administer the policy and to assess claims. References to Accredite... (9 pages)View decision -
Decision Reference DRN-5320822
10 Mar 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5320822 The complaint Mr H complains about the increase in premiums for his multi-vehicle motor insurance policy and home insurance policy with Admiral Insurance (Gibraltar) Limited (Admiral) when the policies came up for renewal, following a non-fault accident. References to Admir... (4 pages)View decision
