We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5646285
8 Aug 2025 Mike Oliver Associates UpheldPensions and AnnuitiesDRN-5646285 The complaint Mrs S complains that Mike Oliver Associates didn’t inform her prior to her transferring her self-invested personal pension (SIPP) from Company A to Interactive Investors (II) that it would no longer be able to provide her with an ongoing service. Mrs S says th... (7 pages)View decision -
Decision Reference DRN-5646288
8 Aug 2025 Mike Oliver Associates UpheldPensions and AnnuitiesDRN-5646288 The complaint Mr S complains that Mike Oliver Associates (MOA) didn’t inform him prior to him transferring his self-invested personal pension (SIPP) from Company A to Interactive Investors (II) that it would no longer be able to provide him with an ongoing service. Mr S say... (6 pages)View decision -
Decision Reference DRN-5015436
8 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015436 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of an investment scam. Mr M is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer... (14 pages)View decision -
Decision Reference DRN-5209729
8 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5209729 The complaint Ms R complains that Revolut Ltd (“Revolut”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by ou... (4 pages)View decision -
Decision Reference DRN-5160266
8 Aug 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5160266 The complaint The estate of Mr E complains that HSBC UK Bank Plc trading as first direct (“First Direct”) won’t refund the money he lost when he fell victim to a scam. What happened Mr E invested £112,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in October 202... (7 pages)View decision -
Decision Reference DRN-5699442
8 Aug 2025 Watford Insurance Company Europe Limited Not upheldInsuranceDRN-5699442 The complaint Miss H and Mr M complain that Watford Insurance Company Europe Limited unfairly cancelled their motor insurance policy and refused to settle a claim they’d made on the policy. Reference to Watford includes its appointed claims handlers. Miss H and Mr M bring th... (2 pages)View decision -
Decision Reference DRN-5580287
8 Aug 2025 Yonder Technology Ltd Not upheldBanking and PaymentsDRN-5580287 The complaint Miss V complains that Yonder Technology Ltd trading as Yonder, lent to her irresponsibly in relation to a credit card account; and provided her with poor service. What happened Miss V took out a credit card with Yonder in February 2024 with a credit limit of £... (5 pages)View decision -
Decision Reference DRN-5209731
8 Aug 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5209731 The complaint Ms R complains that HSBC UK Bank Plc (‘HSBC’) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by ... (4 pages)View decision -
Decision Reference DRN-5735743
8 Aug 2025 Zurich Assurance Ltd Not upheldInvestmentsDRN-5735743 The complaint Mr C, in his capacity as the trustee of a trust, complains that Zurich Assurance Ltd allowed a former trustee to steal funds from the trust. What happened The background to this complaint is complex, and involves court action as well as previous contact with t... (3 pages)View decision -
Decision Reference DRN-5632703
8 Aug 2025 Wakam UpheldInsuranceDRN-5632703 The complaint Mrs M complains that Wakam unfairly declined a claim under her pet insurance policy. Where I refer to Wakam, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened The detailed background to this complaint... (3 pages)View decision
